NEW DELHI, Feb 8:
As part of the fulfillment of its promise to accord priority to ensuring safety and security of tourists in the country, the Tourism Ministry today launched a 24×7 toll-free tourist infoline in 12 international languages, including Hindi and English, to facilitate tourists especially from foreign countries.
This project is being implemented by the Ministry through M/s TATA BSS who have been associated with the work after open bidding process.
The languages handled by the contact centers include ten international languages besides English and Hindi, namely, Arabic, French, German, Italian, Japanese, Korean, Chinese, Portuguese, Russian and Spanish.
Launching the infoline, available on the existing toll-free number 1800111363 or on a short code 1363, at a function here, Tourism Minister Mahesh Sharma said, “The launching of this multilingual infoline has marked the fulfillment of the promise made to the people by the present Government for according priority for safety and security of tourists.
This infoline service will provide information relating to travel and tourism in India to the domestic and international tourists/visitors and to assist the callers with advice on action to be taken during times of distress while travelling in India and if need be alert the concerned authorities.”
A Live Demo of this multilingual infoline service in Japanese, Chinese, Russian and Italian languages was also presented on the occasion.
The Minister also announced that very soon his ministry will launch an Incredible India Mobile App to facilitate tourists in a better way.
The Minister said now tourists travelling in or planning to travel to India can seek help and information for a hassle free experience. He said that the calls made by tourists (both international and domestic) while in India will be free of charge.
The international tourists in India and also international callers who speak the aforesaid languages will be directed to the call agents proficient in the respective language.
Tourism Secretary Vinod Zutshi said the focus will be on information, education and communication for the tourists followed by a helpdesk and then their safety and security. The website of Incredible India is also being revived to make it more tourists friendly.
The Ministry has set up this tourist infoline in order to provide information services to the incoming tourists and domestic tourists.
This service will primarily serve those who know very little about India or about travel within India, and those who do not understand Indian systems and often not even English. (UNI)
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