Excelsior Correspondent
JAMMU, Sept 11: A two-day workshop on ‘Consumer Protection & Consumer Welfare’ commenced today here at IIPA Regional Branch.
The workshop has been organized by IIPA Regional Branch in collaboration with Centre for Consumer Studies, IIPA New Delhi.
The workshop was inaugurated by Dr Pawan Kotwal, Divisional Commissioner, Jammu and attended by over 100 delegates from various departments including Department of CAPD, Drugs & Food Control Organization, Legal Metrology, Health, Medical Care, Power Development Department, RTIC, JMC, J&K Bank Ltd, Private Nursing Homes, Co-operate Sector, Institution of Engineers, Institute of Dental Science and ASCOMS.
Dr Kotwal in his address emphasized on the fact that appropriate legal measures need to established for civilizations to flourish. He said that the trade has an important role to play in an economy and that the trade should focus on the interest of the consumers and work towards the welfare of the society at large.
Prof Suresh Misra, Chair-Professor & Coordinator, CCS, Indian Institute of Public Administration, New Delhi while giving a presentation on “Consumer Protection and Consumer Welfare- an Overview” highlighted the impact of globalization and liberalization on the consumers and how new technological developments have given rise to consumerism. Prof Misra emphasized that only consumer education and awareness can empower the consumers. He proposed the establishment of consumer helpline and setting up of Grahak Suvidha Kendra which can act as a single window clearance for all consumer grievances.
Earlier Prof Alka Sharma, Director (Seminars), IIPA J&K Regional Branch in her welcome address said that consumer protection and consumer awareness goes hand in hand and it is essential to put appropriate mechanisms in place in the interest of consumers.
Other experts who spoke included Dr Sapna Chadah, Assistant Professor, CCS, IIPA, Khan Roshan Khayal, vice-president – Law, J&K Bank Ltd and Cdr (Retd) Kulbhushan Sharma, DGM, BSNL.
Dr Komal Nagar, Joint Director (Seminars) and Dr Anil Gupta, Joint Secretary, IIPA conducted the proceedings during the day.
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