NEW DELHI, May 17 : In an interaction with the Permanent Secretaries of the Govt of Gambia, who are currently in India to attend a one week Capacity Building Programme on Public Policy and Governance, Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh discussed “Artificial Intelligence’ (“AI”) and technology driven governance, which, he said, is going to become an essential part of our future working.
Dr Jitendra Singh said, Prime Minister Narendra Modi has given a clarion call for adopting Next Generation Reforms by bridging the gap between government and citizens. He said, in order to translate this vision into reality, several initiatives such as Secretariat Reforms, Swachhta Campaigns, Benchmarking of Governance and Services, Redressal of Public Grievances & Improving Service Delivery, recognizing meritocracy and replication of good governance practices have already been undertaken.
This is the 3rd Capacity Building Programme being organised for Permanent Secretaries of the Gambia by National Centre for Good Governance, NCGG in collaboration with MEA under ITEC. 25 participants are attending the training programme being held in New Delhi from 16th May to 21st of May. This programme is being organised under the aegis of the MoU signed between DARPG and Public Service Commission of the Gambia on 8th July, 2021 on Refurbishing Personnel Administration and Governance Reforms.
After giving a patient hearing to many of the Gambian Secretaries, Dr Jitendra Singh informed the delegates that India’s shining governance and electoral reforms are being emulated by several countries in the world. He told the secretaries to adopt technology-based reforms in administration. The Minister said, India is celebrating its 75th year of Independence as Azadi ka Amrut Mahotsav and it is the fittest occasion to underline that bilateral relations between India and Gambia have been very cordial and friendly.
Dr Jitendra Singh said, in the last nearly 8 years, India has resorted to use of technology in Governance Reforms in a massive way for achieving end-to-end service delivery without human intervention and offered to share such best practices with Gambia. He pointed out that the reforms that have been implemented through technology intervention to bring transparency in the day to day administration include implementation of e-Office, e-Leave management system, Employee Information System, Smart Performance Appraisal Report Recording Online Window (SPARROW), Aadhar enabled Biometric Attendance System (AEBAS), Pension Sanction and Payment tracking System (Bhavishya), Public Financial Management System (PFMS), Web Responsive Pensioner’s Service for pensioners, introduction of Face Recognition Technology for elderly pensioners, Family Pension to differently abled child of a deceased Government employee/Pensioner, Electronic Pension Pay Order etc.
The Minister said, the widespread adoption of e-office has created paperless offices in the Central Secretariat and enabled smooth governance functioning not only in the pandemic but also in day-to-day functioning. The organisational reforms coupled with significant reforms in Personnel Administration undertaken by the Government include Mission Karamyogi and Lateral recruitment. The Central Secretariat has adopted the initiative of increasing efficiency in Decision Making in Government wherein the channel of submission has been reduced to not more than 4 levels from 7-8 levels. The Desk officer system adopted by the Government has ensured single point of file disposal. This has shown increased efficiency in processing of cases.
The Minister said, in order to redress public grievances, there is a dedicated Centralised Public Grievances Redress and Monitoring System (CPGRAMS) online system for grievance redress. CPGRAMS facilitates citizens to lodge their grievances for redress from anywhere and anytime (24×7). The year 2021 witnessed 21 lakh Public Grievances cases being received on the CPGRAMS with 19.95 lakh cases being redressed.
Referring to the usefulness of Capacity Building training programmes, Mustapha Jawara, High Commissioner of Gambia requested Dr Jitendra Singh for more such training modules for mid-level officers besides the senior secretaries in the Gambian government. He sought specific help from the Indian government in areas like pension system, grievance redressal and e-recruitment. The Indian Minister agreed to extend all help and added that the best practices in other governance areas will also be shared with the African partner.