NEW DELHI, June 15: Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh today announced that the Department of Pension & Pensioners’ Welfare will soon launch Artificial Intelligence (AI) supported “Common Single Pension Portal” for the benefit of pensioners and elder citizens. This will also help seamless processing, tracking and disbursal of pension, he said.
Interacting with beneficiaries of “Bhavishya”, the Portal for Pension Payment and Tracking System, Dr Jitendra Singh said, in keeping with PM Narendra Modi’s motto to ensure “ease of loving” for all, AI driven Portal will send automatic alerts to pensioners and superannuated elder citizens. He said, the Portal will not only enable constant contact with pensioners and their associations across the country but will also regularly receive their inputs, suggestions as well as grievances for prompt response.
Most of the superannuated senior citizens including from paramilitary services and those about to get superannuated lauded the prompt pension processing through the Bhavishya platform and thanked the Union Minister for such seamless seva. Some of the hiccups from the banking side were brought to the notice of the Minister, which he said, would be taken care of automatically in the AI enabled portal with fixed responsibility.
Dr Jitendra Singh said, Bhavishya has ensured End-to-End digitization of the Pension processing and payment in tune with Modi Government’s objective of transparency, digitization and service delivery. He also advised the officials to conduct pre-retirement workshops at regular intervals to counsel them and learn from their experiences. The Minister reiterated that pension reforms are not only governance reforms, but have huge positive social implications.
Dr Jitendra Singh said, the ‘Bhavishya’ platform was made mandatory for all central government departments since 01.01.2017 and this system is at present being successfully implemented in the main Secretariat of 97 Ministries/ Departments including 815 Attached Offices, along with 7,852 DDOs on board. He also informed that as on date, more than 1, 62,000 cases have been processed i.e. PPOs issued which includes more than 96,000 e-PPOs.
Secretary, Department of Pension & Pensioners’ Welfare, Shri V. Srinivas said, PPO in Digilocker eliminates delays in forwarding PPO to new Pensioners, as well as the necessity of handing over a physical copy. Considering that a very large number of retirees are from CAPFs who serve in far flung areas of the country, such a software is a boon both in terms of Ease of processing as well as speed and accuracy in pension processing.
From the retiree filing his/her papers online till issue of the PPO in electronic format going into the Digilocker, this platform has shown the intention of complete transparency and efficiency of the Government. Every stakeholder has a deadline to complete their part of the pension processing and alerts keep going on the pensioners’ mobile. As was in the past, this obviates the necessity of the retiree to keep chasing his file from seat-to-seat months before his retirement. Since the software is fed with the latest pension rules, the calculation of pension is accurate and as per rule and not based on the interpretation of the dealing staff.