Telecom service providers must give high level of consumer satisfaction: PM

NEW DELHI: Telecom service providers should ensure a “high level” of consumer satisfaction, Prime Minister Narendra Modi said Wednesday while reviewing resolution of grievances in the sector, according to a statement from his office.

He was chairing the 29th interaction through ‘Pragati’ — an information and communication technology-based, multi-modal platform for pro-active governance and timely implementation of various projects.

Modi was briefed on the progress made in grievance resolution, including technology interventions made recently.

“The Prime Minister said that resolution of issues related to the telecom sector should be based on latest technological solutions. He emphasised that service providers must provide a high level of consumer satisfaction,” the statement said.

The PM also reviewed the progress of eight important infrastructure projects in the railway, urban development, road, power, and coal sectors. (AGENCIES)