Excelsior Correspondent
JAMMU, Apr 28: With a view to sensitise business correspondents (BCs) about their role and functions and also to obtain the first hand feedback of their field level experiences, Reserve Bank of India, Jammu organised the workshop for BCs functioning in Jammu region which was inaugurated by Satya Narain, Deputy General Manage, FIDD, RBI, Jammu unit.
The workshop was attended by representatives of J&K Bank, SBI, PNB, JKGB and around 52 BCs engaged with these banks in Jammu region. While welcoming the participants, Satish Sharma, Assistant General Manager, RBI briefly touched upon the background for introduction of BCs in India for greater financial inclusion and to increase the outreach of the Banking Sector. He also explained the RBI guidelines on engagement of BCs, scope of activities to be undertaken, consumer protection measures, redressal of grievances, etc.
In his inaugural address Satya Narain, Deputy General Manager, RBI highlighted the importance of the BC model and their role in implementation of financial inclusion. He explained that the Financial inclusion started right with the nationalisation of banks in 1969 but it got impetus with the guidelines issued by RBI for engagement of BCs in January 2006.
He was appreciative with the presence of BCs from far flung areas of Doda, Rajouri, Udhampur, etc. where their services are of utmost importance. He instructed the bank representatives to give due importance to operations through BC’s as it is a win-win position for both bankers and public. He further added that nearly 50% accounts are still inactive and they can well visualise the opportunities available in this regard.
At the same time he asked the BCs to put forth their doubts and also difficulties so that the issues could be resolved on the spot and the issues beyond the powers of the local head of banks could be escalated to the higher authorities for redressal.
In the workshop, guest faculty from NPCI demonstrated the use of UPI and USSD to the participants. Senior officers from SBI, PNB and J&K Bank also took sessions on BC models of their respective banks.
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