No internet pushes hundreds of warranty claims into pendency

Irfan Tramboo
SRINAGAR, Dec 14: Hundreds of people who are the beneficiaries of warranty schemes of several electronic companies have failed to register their claims due to the absence of internet services in the Valley.
With the failure of claiming the warranty, people are paying from their pockets in order to repair their equipments ranging from mobile phones, computers and other electronic gadgetry.
Abdul Qayoom, a resident of Qamarwari said that he had purchased a mobile phone few months ago, and now that the mobile phone has developed some snag.”They are telling me that they will not be able to settle his claim as there were no internet services to process the warranty,” he said.
Left with no option, he had to spend money from his pocket to repair his mobile phone. “Nobody has any idea when will the internet services will be back. There are two options, either to keep the mobile phone as it is, or pay on your own,” he said.
Keeping the mobile phone as it is also comes with a price to pay. “If the internet services are not restored for long, there is a possibility that their warranty period might expire”, he said.
“My warranty period is expiring next month, and it will keep my phone with me without repairing it-I will still have to pay from my pocket,” said another person waiting to have word with the concerned at a showroom in Srinagar.
Pertinently, the internet services in the Valley remained shut since August 5. Mobile telephony was resumed in October. However, the data services continue to remain barred even after the passage of more than 130 days.
A student who had bought a computer from a local vendor here in Srinagar also had to pay from his pocket to repair his computer which had developed some technical issues. “I was supposed to claim the warranty, but could not due to the absence of internet services; they told me to wait till the internet services are resumed. But I cannot, so I am paying from out of pocket,” said Adil Ahmad.
Those handling such operations at the showrooms of these companies said that their hands were tied as they were not able to do anything in the absence of internet services. “We are telling our customers categorically that we won’t be able to process their services as it is all being done online,” they said.