Complaint redressal mechanism

Sir,
This is in reference to Shiv Kumar Padha, letter “Take cognizance of complaint” in DE 14th Feb.
Truly speaking, the voice raised in the letter does not pertain to him alone but such feelings are of masses genuinely in general also, leave alone those who otherwise manage things possible over just a phone call or use undemocratic means.Had it not been so, there would not have been gaps, as found today, between the common man and the functionaries of dept. concerned, for seeking redressal.
In the past,no reporting of complaint, suggestion,views highlighted in the media especially would be allowed to go unacknowledged or unheeded. Rather, the inputs  and feedback  provided by way of editorials, article, letters would keep administration on toes and ensure swift and decisive action, bring efficiency in working system, get common man  close with administrators. Such was its impact felt that detailed comments, reports, explanation, inquiry, accountability were sought for improving upon the system which also helped in keeping image of institution in repute.
In order to restore people’s confidence in system and bridge critical gaps created due to lack of strict monitoring and persuasion, it is of utmost importance to devise a foolproof mechanism by holding departmental heads accountable for inculcating work culture and discipline in timely disposal of complaints.
Yours etc….
P.K. Mam
Shanker Vihar
Talab Tillo

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