NEW DELHI, Apr 25:
The Civil Aviation Ministry could have a relook into the draft citizen charter that has proposed to increase compensation to Rs 20,000 for passengers who miss connecting flights due to cancellation or delays, in the wake of stiff opposition from some airlines to the provision, sources indicated today.
The charter has also proposed abolishing penalties on ticket modifications done within 24 hours of booking.
The sources said the charter is expected to be discussed threadbare during a meeting of the ministry with the airlines and other stake-holders on May 1.
“There have been objections and we are studying them. During the meeting, we will try to find a way out which is beneficial both to the passengers as well as the airlines,” the sources said.
The collective apprehension is that the increase in compensation could see a spike in air fares, thus negating the benefits accrued to passengers from increasing the compensation, they said.
The citizen charter, which would be put in public domain, has proposed a compensation which could go up to Rs 20,000 for missing connecting flights due to cancellation or delays in the initial journey. (PTI)
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