Excelsior Correspondent
SRINAGAR, May 31: To facilitate the common people and staff associated with the National Rural Health Mission, Minister of State for Health, Shabir Ahmad Khan today launched NRHM exclusive helpline in its headquarters located at Chanpora Srinagar.
The helpline has been established with toll free number- “1800 1800 102” and is aimed at to provide information about the NRHM schemes and also help in addressing the grievances of various stakeholders, mainly associated with the NRHM which include field functionaries like ASHAs, ANMs, Paramedics and Medical Officers and patients as well. The beneficiaries availing various benefits under NRHM will also have hustle free access to this helpline and prove useful for immediate redressal of grievances.
Speaking on the occasion, the Minister said that the NRHM helplines have been established at both the Divisional Offices of NRHM at Jammu and Srinagar as per the guidelines of Union Ministry of Health and Family Welfare to facilitate the commoners. He hoped that the facility will go a long way in mitigating the problems of people of rural and far-flung areas, adding that people can obtain information pertaining to various schemes under the Mission.
Mission Director, NRHM, Dr. Yashpal Sharma on the occasion said that any person calling on toll free number will have access to the NRHM helpline, where his /her complaint would be registered and forwarded to the concerned Programme Managers or the Directorates for appropriate action.
This will help the Directorate to respond to the queries of the people in faster way. He said the caller would be given a complaint number and after the redressal of his/her complaint the concerned would be informed about the action taken, he added.
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