The Lieutenant Governor has proudly announced a significant achievement in Jammu and Kashmir, with 1016 citizen-centric services now available online. This milestone positions Jammu and Kashmir as the leader among all states and Union Territories in terms of the number of e-services offered to its citizens. This accomplishment aligns with the J&K administration’s commitment to providing convenient and accessible services to the public, ushering in a new era of digital governance. A new standard in e-Government service delivery with a focus on putting people first and empowering the common man has taken place. This historic achievement reflects the dedication to transforming the social landscape, enhancing citizen satisfaction, ensuring transparency and accountability, and empowering youth and women.
The remarkable achievement of a 500 percent increase in online services within just one year is truly commendable and sets a record in itself. This accomplishment, moving from a mere 174 online services to 1016, reflects extraordinary efforts by the Chief Secretary and the entire administration. The relentless dedication of the NIC and JKEGA teams to ensuring that the necessary services went online as planned is also highly praiseworthy. It’s important to highlight that this is not the end of the journey. The Government has rightly directed officers to continue looking for more services that can be added to the online portal, further enhancing hassle-free services for the people. This achievement is beyond words, especially considering that within a short span of just fifteen days, Jammu and Kashmir has overtaken Madhya Pradesh to claim the top position. This success is even more impressive when you consider that Jammu and Kashmir has surpassed states with more resources and manpower.
The availability of numerous facilities at the click of a mouse has indeed been a game-changer for the people of Jammu and Kashmir. It has brought ease and convenience, eliminating the need to stand in queues for basic services. Moreover, several key services, such as online certificates, bill payments, and complaint resolution, have had a significant positive impact. More than 300 services are now covered under PSGA, with an auto-pilot mode for appeals in case of delays in service delivery. The administration’s commitment to providing a transparent and corruption-free system to the people is evident through these efforts. The influx of proposals for industry setups and film shooting, facilitated by the online portal, is a testament to the effectiveness of this approach. Officials are now required to respond in a time-bound manner, ensuring the prompt processing of applications and requests. The introduction of the ‘Mobile Dost’ mobile application and the ‘Digi-Dost’ doorstep delivery service represents a significant leap forward in the realm of mobile governance in Jammu and Kashmir. In the past, people had to wait for months to obtain even basic documents like birth certificates. Now, many tasks are being completed within a matter of hours in certain cases, marking a remarkable improvement in efficiency. The implementation of well-defined plans ensures that officials on the ground have little room for excuses. Any delays are subject to departmental action, as the entire process is closely monitored online.
The Government now possesses comprehensive data from various departments, allowing for the reshuffling of non-performing officers with relevant records at their disposal. This system places significant pressure on all officials to consistently deliver results for the benefit of the people. In a relatively short time frame, a transformation of the system has taken place in Jammu and Kashmir. When combined with the ongoing development work in the region, one can confidently assert that a complete transformation has occurred, positively impacting the lives of the people and ushering in a new era of governance and digital services in the region.
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