Within just three months of its inception, J&K has generated over 3 lakhs OPD tokens through its Scan and Share Queue Management system, showcasing significant progress in digital interventions in healthcare. That’s an impressive achievement for Jammu and Kashmir in implementing the Scan & Share Queue Management System for OPD tokens. The Queue Management System, based on QR codes, was initially launched in Government Medical Colleges and Associated Hospitals during the first phase. It was later extended to include all District Hospitals in the second phase and Community Health centres (CHCs) in the third phase. Currently, 48 healthcare facilities across the region are utilising this QR-based OPD registration system, and shortly, PHCs will also be included.
It is heartening to see that hospitals in remote areas are excelling in online OPD registrations, surpassing major city hospitals. The momentum generated by the system in such a short period is impressive, with over three lakh registrations already completed. This has resulted in a paperless and hassle-free experience for patients, eliminating the need to wait in queues, especially in extreme weather conditions. The digital registration system has additional benefits as well. Patient history is stored digitally, allowing for easy access and reference in the future. Diagnostic test reports are also uploaded digitally, eliminating the need for carrying physical reports. This streamlined approach not only saves time for patients but also improves overall efficiency.
Jammu and Kashmir has achieved the third spot in the national rankings for token generation, and the credit for this success goes to the hospital administrators and staff members who have wholeheartedly embraced and implemented the online registration system. Their dedication and commitment have played a crucial role in the system’s effectiveness and the positive impact it has had on patients’ experiences. This achievement serves as an eye-opener for hospitals that are still reluctant to adopt new online systems. Hopefully, they will recognise the advantages and embrace these digital interventions for the benefit of their patients.
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