JAMMU, Dec 12: Government has taken serious note of the slackness on the part of certain departments in furnishing Action Taken Reports (ATRs) to the Governor’s Grievance Cell or Governor’s Secretariat on disposal of grievances.
Vide Government Order No.297-PD of 2018 dated November 26, 2018, the Principal Secretary to the Government, Planning, Development and Monitoring Department had issued fresh instructions to ensure speedy disposal of the grievances as may be received by the Government through Governor’s Grievance Cell, Governor’s Secretariat, Planning and Development Department (Grievance Cell) or the District Grievances Cells.
“At times, Governor’s Secretariat or the Governor’s Grievance Cell seeks immediate response from the departments in the context of specific grievances received by it. However, it has been observed that certain departments furnish the Action Taken Report to the Governor’s Grievance Cell or Governor’s Secretariat belatedly thereby defeating the concept of prompt service delivery and grievance redressal which are a sine qua non of the Mission Good Governance-Mission Delivery Development”, read the circular issued by the General Administration Department.
Now, the GAD has impressed upon all the Administrative Secretaries to comply with the instructions and submit Action Taken Reports accordingly.
“Further, the departments shall ensure submission of reports/response in respect of the complaints/grievances to the Governor’s Grievance Cell or Governor’s Secretariat as the case may be as per the timelines conveyed by the Governor’s Secretariat”, the GAD further said, adding “Deputy Commissioners shall also follow the time lines for disposal of the grievances”.