Employees do not open 40% of emails they receive: Survey report

BENGALURU, Oct 16:Employees do not open 40 per cent
of emails they receive, claims a survey report.

An average professional receives close to 180 emails
every day, according to Hiver’s first annual ‘State of Email’
report wherein the data was collated from almost 1,000 email
accounts of employees from across companies.

Hiver, a leading email collaboration solution for teams,
said it processed 3,00,000 email threads and 4.7 million
emails for the report.

The report states that an average employee receives close
to 180 emails every day and 40 per cent of them are not even

For emails that are opened, the reply rate is just 16 per

The report on email behaviour at the workplace highlights
that a widespread misuse of email has led to unwanted inbox
clutter, the company said in a statement.

The biggest contributor to email overload is group emails
sent to shared inboxes or distribution lists (such as
HYPERLINK “mailto:info@company.com”info@company.com).

The report states that 51 per cent of emails people
receive are group emails.

The problem is that every employee who is a part of that
group receives a copy of each email in their primary inbox,
the report said.

It also throws light on “irresponsible” Cc’ing which has
become a standard in virtually every email for reasons
ranging from keeping people updated on specific projects to
account for their work with their managers.

Another major contributor to the inbox clutter situation
is the unnecessary and excessive forwarding of emails.

“Email clearly remains an essential and popular way of
communicating, but there are a number of findings from the
Hiver State of Email report that indicates that it is broken
and requires a significant rehaul,” Niraj Rout, co-founder and
CEO of Hiver said.

“There is a disconnect in which people are sending more
emails, yet opening and responding to fewer of them.

The low response and read rates for Cc and forwarded
emails demonstrate that while people want to use email as a
collaboration tool, it was clearly not designed for it,” he
added. (PTI)