BSNL-Law unto itself

It is sad to say that BSNL Jammu is showing the least consideration of improving its custom care culture. The organization has become law unto itself. It is three months that I applied for landline and broadband at Talab Tiloo Telephone Exchange office and in this connection submitted all necessary documents. Since the government has excluded landline and broadband from the indefinite ban imposed since August 5, there should have been no difficulty in providing me with broadband connection under rules. The authorities at the said Exchange office in Talab Tiloo are offering new pretext each time I visit them to enquire about my case. I know that making pretexts is the safe way of allowing corruption its course. I produced the proof of my Padam Shree award, of senior citizenship and of my previous broadband connection. No response. I sent a written complaint to the Lt. Governor saying may be others with identical complaint and it should be streamlined. No response at all. Now if I write to Home Minister, there will be no response. And we are under the benign Might of the State conditions first in the JK State and now in the UT of J&K. Let God be our saviour.
Dr. K.N. Pandita
1048 Jawahar Nagar, Talab Tiloo