Banking at JKBL badly affected, customers suffer

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Excelsior Correspondent
SRINAGAR, June 13: The banking at Jammu and Kashmir Bank has been badly affected by what bank calls due major system upgradation leaving customers in lurk.
As per the official sources, the system at all J&K Bank branches crashed today. Customers said that the transactions through the cheques have got affected as the cheques were not being accepted at these J&K branches.
However, an official from J&K Bank said that a technical snag has taken place at several branches.
“We are on it and the efforts are going to restore the services as quickly as possible,” he said.
Pertinently, the bank had sent a prior SMS to the general people in which it was conveyed that a major system upgrade scheduled this month may lead to temporary disruption of services.
“Due to a major system upgrade scheduled in this month there may be temporary disruption of services. We solicit your cooperation and request you to bear with us. JK BANK,” the SMS read.
The Bank tweeted that it is in the process of a system up-gradation. “To deliver better services to our valued customers, the bank is in process of major system up-gradation which is scheduled to be completed by the end of this month.”
The bank further said: “Although there is no planned outage, system upgrade of such a large scale may cause temporary service disruptions. We humbly solicit your cooperation and request you to bear with us.”
“My two Mpay accounts stand blocked saying wrong MPIN. And the procedure to set a new MPIN is disallowed”, said Merajudin Ahmad, a bank customer.
Another customer Syed Shafeeqa said that she has been trying all ATMs in South Srinagar but they are down.
Javed Ahmad, another customer, said that three days ago he was in serious trouble when neither ATMs of the Bank were working nor was the Mpay. “I had no cash and it was in serious trouble as I had to buy medicine. Finally, I found SBI ATM after a lot of effort,” he added.
According to the majority of the customers who were waiting at the banks, the ATMs are not functioning properly for around one month while the Mpay is most of the time defunct causing huge problems to the customers.