RAJOURI, Dec 8: With a view to create awareness about consumer protection and grievance redressal mechanism available under Reserve Bank – Integrated Ombudsman Scheme, 2021, a Town Hall Meeting was organized by the Office of the Banking Ombudsman, RBI, Jammu in Rajouri.
The programme was chaired by Ramesh Chand, Banking Ombudsman, RBI Jammu and attended by the customers of regulated entities i.e. banks, non-banking financial companies and pre-paid instruments-wallet, senior officers of banks and branch heads of Rajouri district.
In his address, Ramesh Chand highlighted the customer centric features of recently launched Reserve Bank-Integrated Ombudsman Scheme-2021 which aims to further improve the grievance redress mechanism for resolving customer complaints against regulated entities such as banks, NBFCs and payment service operators, etc by adopting ‘One Nation One Ombudsman’ approach and making the RBI Ombudsman mechanism jurisdiction neutral.
He explained about various initiatives being undertaken by the RBI to protect and safeguard the customers’ right and the manner of functioning of Office of Banking Ombudsman in meeting the objective of customers’ grievances redressal in cost free, expeditious and fair manner. He cautioned the participants about use of different innovative methods of digital frauds by the fraudsters and appealed the participants to stay away from the lure of such tricks/offers. The Ombudsman encouraged the participants to come forward with their grievances and a few complaints were redressed on the spot during the meeting.
The Secretary to Office of Banking Ombudsman, Anil Kumar Reshi briefed the participants about RBI’s Complaint Management Portal and the easy ways of lodging complaints against their grievance under Integrated Banking Ombudsman Scheme. He also made the participants aware about the precautions to be taken while carrying out banking transactions through net banking/debit/credit card and advised them to visit RBI website https://cms.rbi.org.in for further details on filing of complaint etc.
The meeting concluded with the interactive session where customers cleared their doubts related to deficiency in banking services and filing of complaints on the CMS portal.