Excelsior Correspondent
LEH, Sept 3: Artificial Intelligence (AI) holds immense potential to transform governance by automating routine tasks, personalizing citizen services and enabling data-driven decision-making to ensure more effective policy planning and resource allocation.
This was stated by LG Kavinder Gupta while chairing a meeting on “Exploring the Potential Implementation of AI-driven Technologies to Enhance Good Governance in UT Ladakh”.
The meeting was attended by Chief Secretary Dr Pawan Kotwal, Principal Secretary Sanjeev Khirwar, Administrative Secretaries and Heads of Departments.
Speaking on the occasion, Kavinder said, “Successful integration of AI, however, requires a synergy between human oversight and technological innovation to ensure a governance system that is transparent, efficient and citizen-centric.”
The LG observed that the integration of AI into governance frameworks, particularly in sectors such as healthcare, education, skilling and tourism, would not only ease administrative burdens but also to address public grievances more effectively, thereby enhancing the satisfaction levels of citizens.
Kavinder also underlined the UT Administration’s commitment to delivering effective and efficient services to the people of Ladakh through technological innovation.
He stressed that human-technology interaction, especially in healthcare, education and tourism, would play a pivotal role in providing better medical and educational facilities to Ladakhis, while also ensuring a seamless and enriching experience for tourists.
Kavinder directed the Secretaries and Heads of Departments to analyse the potential of AI-driven solutions in easing citizen outreach and service delivery.
He asked them to assess how such technologies could help departments connect with people more effectively, respond to their concerns in real time and make governance more accessible and responsive.
“With its unique challenges and opportunities, our UT can emerge as a role model for AI-driven good governance. The ultimate aim of adopting such technologies should be to empower citizens, strengthen transparency and make public service delivery more accessible and efficient,” he maintained.
During the meeting, Ankush Sabharwal, founder of CoRover, a Bengaluru-based company, delivered a detailed presentation on the scope of AI-driven solutions in governance, including the use of conversational platforms and chatbots to improve citizen engagement and streamline Government services.
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