Excelsior Correspondent
BARAMULLA, Mar 3: In order to enhance awareness about consumer protection and grievance redressal mechanism available under Reserve Bank – Integrated Ombudsman Scheme, 2021, a Consumer Awareness Programme was organised here today.
The programme was chaired by Ramesh Chand, RBI Ombudsman (RBIO) for Jammu & Kashmir and Ladakh.
In his keynote address, Ramesh Chand apprised the audience about various steps taken by RBI towards consumer education and protection including alternate grievance redress mechanism, the Charter of Customer Rights, Internal grievance redress mechanism of regulated entities, etc. in detail.
Thereafter, he explained in detail the customer centric features of the Reserve Bank Integrated Ombudsman Scheme-2021 (RBIOS- 2021), Complaint Management System (CMS) Portal, role of Central Receipt and Processing Centers, Contact Centre of RBI, Toll Free number, etc.
On the occasion, he informed the participants about various ways of lodging complaints under RBIOS-2021 and encouraged them to use CMS portal, which is the most simple and convenient mechanism for lodging complaints.
He highlighted the need of adopting safe digital practices while availing digital financial services and shared various precautionary measures that need to be taken while performing digital transactions. He cautioned the participants about the use of different innovative methods of digital frauds by the fraudsters and appealed to the participants to stay away from the lure of such tricks/offers.
Speaking on the occasion, Zonal Head Imtiyaz Ahmad Bhat explained the Internal Grievance Redress Mechanism available in J&K Bank for the knowledge and convenience of the participants and also thanked RBI Ombudsman Office for conducting an awareness initiative in the region.
The meeting was concluded with a quiz round for all the participants and winners of the quiz were felicitated with attractive prizes.
Among others who graced the event included Sanjeev Sharma, GM J&K Grameen Bank, Cluster Head J&K Bank and other senior bankers, the programme witnessed extensive participation of around 250 customers of regulated entities of RBI.
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