In various Kashmir hospitals, the Scan & Share Queue Management System, an integral component of the Ayushman Bharat Digital Mission (ABDM) facilitated by the Health & Medical Education Department, is encountering challenges, resulting in restricted public accessibility. Certain hospitals have shown a lackadaisical approach, resulting in a lack of public awareness about the initiative, hampering the authorities’ ability to achieve their objectives.
The Scan and Share Queue Management System is designed to be user-friendly and can be operated by anyone with a basic understanding of mobile phones. It doesn’t require specialised staff, as even a class 4 employee can register patients for OPD using this system. Practically, patients themselves can register for OPD appointments from the comfort of their homes. It is commendable that many hospitals in Jammu and Kashmir have actively implemented this system. Gandhi Nagar Hospital in Jammu has been recognised and awarded for consistently registering online a record number of OPD patients. This recognition highlights the successful adoption and utilisation of the initiative in providing efficient healthcare services. The purpose of implementing the Scan and Share Queue Management System is to eliminate the need for patients to stand in queues. The system allows patients to register and obtain OPD appointments while comfortably sitting in the waiting area of the respective OPD departments. It appears that the issue lies more in the mindset and attitude of the hospital staff than a shortage of personnel. The primary obstacle in these cases appears to be a lack of willingness or commitment rather than any specific reason.
The authorities should prioritise addressing this matter to ensure that the system functions as intended to create a more streamlined and patient-friendly environment. Higher authorities must recognise the significance of this issue and take the necessary actions to resolve it promptly. By doing so, they can ensure that the benefits are fully realised and that patients have a seamless experience in accessing healthcare services.
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