Govt directs IT Deptt to develop dashboard of e-file pendency

Panel of officers to suggest improvements in e-office

Admn Secys to issue instructions on timely disposal

Mohinder Verma

JAMMU, Nov 20: As certain departments are not showing promptness in disposal of files on e-office, the Government has directed the Information Technology Department to explore the mechanism of flagging the delay. Moreover, all the Administrative Secretaries have been asked to issue detailed instructions on timely disposal of files by their subordinates.
In a recent meeting convened to hold deliberations on the e-office and e-initiatives, the Chief Secretary Dr Arun Kumar Mehta noticed that in certain departments no promptness is being shown in disposal of files on e-office, official sources told EXCELSIOR.
Expressing concern over the same, the Chief Secretary directed Information Technology Department to explore the mechanism of flagging the delay with respect to the disposal of files and develop dashboard of e-file pendency for the ready reference of the Administrative Secretaries.
Moreover, all the Administrative Secretaries have been directed to issue necessary instructions with respect to the timely disposal of files on e-office, sources said while disclosing that General Administration Department will shortly constitute a committee comprising of Administrative Secretaries of Home, Jal Shakti, Agriculture Production and Information Technology Departments which shall oversee the need of further improvements to be brought in the e-office and monitor end to end digitization of e-services in all the departments.
Additionally, it has been emphasized that since 1075 services are currently available online, in person visits to Government offices are not required now and therefore the flow of visitors to offices needs to be assessed to see effectiveness of e-services.
The Information Technology Department has further been asked to explore the possibility of integration of mechanism for formal calling of applicant which shall be recordable on the portal.
During the previous meeting on e-office and e-initiatives of the Government, it was noticed that number of e-office files disposal in few Head of the Department offices including Deputy Commissioner offices was not optimal.
The Government has already issued directions that employees who are found to have handled less than 100 files in six-months should be shifted to other suitable assignments. The Information Technology Department is submitting detailed report to the office of the Chief Secretary on weekly basis so that problems, if any, in speedy disposal of files on e-office are resolved as early as possible.
“The implementation of e-office is aimed at bringing great deal of efficiency in the overall working and disposal of Government business in the Union Territory of Jammu and Kashmir as such Government doesn’t want to take delay in disposal of files on e-office casually”, sources said, adding “the latest instructions of the Chief Secretary are based on the weekly reports regarding disposal of files on e-office being submitted by the Information Technology Department”.
It is pertinent to mention here that Government has already decided to extend e-office up to tehsil and block level in order to make the officials accountable at the lowest level in the administration and check their efficiency.
A committee comprising of State Informatics Officer, NIC J&K or his representative, representative from NIC Delhi, Technical Officer of the Information Technology Department, Project Manager, Jammu and Kashmir e-Governance Agency (JaKeGA), Data Centre Operator and Analyst-Information Technology in JaKeGA is already on the job to frame the Detailed Project Report (DPR) for extension of e-office up to tehsil and block level.
To facilitate seamless adoption of e-office system in all tehsils and blocks of the districts, Government has also decided to organize workshops to provide necessary guidance and support in making the digital platform.
“The Government of Jammu and Kashmir is committed towards advancement of technology for the betterment of governance and citizen services. The successful implementation of e-office system will undoubtedly bring about a positive change in the administration and service delivery throughout the Union Territory”, sources said.