Governor’s Admn to establish one BPO in each district of J&K

CS will shortly issue directions to DDCs to act on PM’s advise

Employment creation, hassle free services main objectives

Mohinder Verma
JAMMU, Feb 5: To translate the advise of the Prime Minister Narendra Modi into reality, Governor’s Administration will shortly set into motion process for establishment of one Business Process Outsourcing (BPO) unit in each district of the State, which will help in creation of employment opportunities and promotion of digital services on a large scale.
Official sources told EXCELSIOR that while inaugurating Rural BPO model in Bandipora district of the State during his recent visit the Prime Minister laid emphasis on replicating this pilot project of BPO in other 21 districts of Jammu and Kashmir, which according to him will be of great help even in promotion of tourism in the State and also attracting business from other parts of the country.
While pointing towards the Governor, his Advisors and the Chief Secretary, who were present on the occasion, the Prime Minister had remarked: “The team has noted it and will replicate this model in other 21 districts of the State”.
According to the sources, discussion has been initiated at the highest level in the Governor’s Administration in this regard and shortly Chief Secretary BVR Subrahmanyam will issue formal directions to the District Development Commissioners (DDCs) to start acting on the advise of the Prime Minister so that concept of BPO is promoted in this State.
“The objective behind paying required attention towards the BPO concept is to ensure creation of employment opportunities for the youth of the State by promoting the Information Technology and IT-enabled services industry”, sources said.
They disclosed that administration will provide infrastructure for ease of establishment including industry standard fibre optic connectivity, skill development/employee training incentive and 100% power supply back up. The agency with which the administration will tie-up will operate its business as per the term to be decided by the Government with minimum 100 seats in one shift.
Moreover, it will work with the district administration concerned by providing required human resources to conduct outreach to local youth. There will be IT enabled skill lab in each BPO for the training of educated unemployed youth for employability skills, communication skills, employability, life skills and soft skills.
According to the sources, each BPO will provide employment to around 200 educated youth and also engage around 50 professionals on managerial level. “The list of eligible IT enabled services under BPO operations will include bank office operations, insurance, asset management, manufacturing, health and pharma, telecom, travel agencies and airlines etc”, they further said.
When asked about the funds for establishment of BPO in each district, sources said, “these units can be established by mobilizing available resources and if need arises the Governor’s Administration will earmark certain funds for each district”, adding “it is for the first time that the concept of BPO is going to receive due attention that too at a large scale in the State and will be of immense help even in tourism promotion”.
It is pertinent to mention here that Business Process Outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third party service provider. Originally, this was associated with the manufacturing sector only but a present large number of services have been brought under its ambit.
“Actually, Prime Minister wants J&K to fall in line with other States of the country for ensuring digital service delivery to the common people as well as to create new opportunities in the digital economy and BPO promotion will be a step in this direction”, sources said.
It is pertinent to mention here that Rural BPO in Bandipora has been set up in a record time by the district administration headed by DDC Dr Shahid Iqbal Choudhary at a cost of Rs 3 crore under the guidance of Chief Secretary.


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