Excelsior Correspondent
JAMMU, Apr 2: GoAir said that it is extending the ‘Protect Your PNR’ scheme till April 30, 2020 in order to support its passengers during these trying times.
“GoAir understands the hardships that our customers are going through right now and we believe that they need our immediate support to overcome the travel dilemma they might be facing. We reckon that it is possible that our customers would still need some more time to firm up their travel plans. Thus, GoAir is extending the industry’s most generous ‘Protect Your PNR’ scheme till April 30, 2020 wherein customers are eligible to reschedule their flight for the next one year, i.e. until April 30,2021. This is truly providing peace of mind for one full year,” said GoAir Spokesperson.
He said in the view of the COVID-19 outbreak, they have been carrying out the enhanced cleaning procedures since the first week of March to ensure the health and safety of our customers and employees, adding that they are using the Environmental Protection Agency (EPA) approved, hospital-grade disinfectant for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory.
He said in addition to the above, they have also tried to put customers at ease by offering them a waiver on change fees so that they could be confident about booking their travel today while maintaining full flexibility in the future. “We have implemented the industry’s most generous customer rescheduling policy ‘Protect Your PNR’ and provided a complete peace of mind. Customers can reschedule their flights through self-service on GoAir website HYPERLINK “http://www.goair.in/”www.goair.in or mobile app, under the “Manage Booking” option and by using the booking reference (PNR) of their original booking,” the Spokesperson added.
It is pertinent to mention here that GoAir is the aviation foray of India’s 283-year-old Wadia Group that comprises leading brands including 156-year-old Bombay Burmah, 140-year-old Bombay Dyeing, 101-year-old Britannia Ltd., 65-year-old National Peroxide Limited, the decade old Bombay Realty and many others. The 14-year old airline has flown 82.5 million passengers since its inception in 2005.
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