NEW DELHI: Civil Aviation Ministry today launched a new digital platform, which would enable fliers to register their complaints regarding various services through a mobile app or a web portal.
The new mobile app, AirSewa was launched by Civil Aviation Minister Ashok Gajapathi Raju here.
It will be operated through an interactive web portal as well as through a mobile app for both android and iOS platforms.
Minister of state for Civil Aviation Jayant Sinha, Civil Aviation Secretary R N Choubey and Air India CMD Ashwani Lohani were also present on this occasion.
The portal will include a mechanism for grievance redressal, back office operations for grievance handling, flight status/schedule information, airport Information and FAQs.
Speaking on the launch ceremony, Raju said his Ministry was committed to provide a hassle-free and comfortable air travel experience to people.
To do this, he said, it is necessary to recognise the pattern of problems that people face, and make suitable systemic improvements in our working. (AGENCIES)
Follow our WhatsApp channel