JAMMU, Nov 24: Another ‘Pension Adalat’ for the month of November was conducted by EPFO Regional Office, Jammu today for the pensioners of Jammu & Kashmir.
EPFO is servicing the entire area from Jammu & Kashmir and Ladakh with regard to settlement of claims, redressal of grievances, and facilitating stakeholders and so on. Considering the large number of grievances and to ensure service delivery at doorstep, various online initiatives of EPFO such as balance enquiry, filing of online claims including transfer and Covid-19 advance claims and members’ basic details were explained with hands on demonstration, a release said.
Surinder Kour visited the office to update her Digital Life Certificate which was updated using Face Authentication Technology (FAT) while Shiv Kumar Sharma, from Basohli, Smt. Banso Devi (above eighty years), and Ved Prakash visited office to update their Digital Life Certificate which were updated by the office.
The endeavor of “Pension Adalat” programme has always been to redress the maximum number of cases/grievances the same day or at the earliest. Since November, EPFO Jammu has been constantly updating Digital Life Certificate of the pensioners so that the pensioners receive their pension on time.
Ankush Sharma son of Late Kuldeep Kumar Sharma also visited the office and enquired about his mother’s pension and was assisted by the office by calling the required documents on EPFO Jammu’s official Whatsapp helpline number.
Many pensioners came to the office with their grievances which were resolved by the office and some more pensioners updated their Digital Life Certificates.