So you want to hire virtual assistants for your business? Maybe you heard about this company. I will tell you honestly what I found about them after checking many reviews and comparing with other services. This company started in 2020. They give you remote workers from Philippines, Mexico, Colombia. CEO is Winston Ong from Australia. They have ISO certificate for security so your data is safe they say . I think this security part is important because you will share business information with them.
💰 Pricing & Contract Terms
Now let me talk about money because this is what most small business owners care about first. They charge $17 per hour. This is cheap compare to US workers who might take $25 or $30 per hour minimum. You pay as you go. No long contract. Good right? You can stop anytime. But wait. They want security deposit first. I don’t like this part. And if you want to stop, you must tell them 30 days before. If you forget, bye bye deposit. Your money is gone . This is not good for some people who are not organized with dates.
⏱️ Onboarding Timeline
How long to start? You book call first. Then they find people. Test internet. You interview on video. Then training. Total time? 10 days to 2 weeks . Too long no? If you have urgent work waiting, this is problem. Wishup can start in 1 hour only. Much faster. I think 2 weeks is too much waiting in today’s fast business world.
⭐ Quality & Customer Reviews
Quality is important yes? You don’t want to waste time on bad workers. On Trustpilot they have 5 stars. 900+ reviews. That is lot of reviews. People say workers are good, fast learner, professional. They show up on time. They work hard . G2 also say good things about support. When you have problem, they reply fast . This is good because some outsourcing companies disappear after you pay.
⚠️ Potential Drawbacks
But some problems also exist. One customer say their VA was working for other company same time. Not good. You pay for full time worker but they do part time for someone else also . You need to check this carefully. You need to train them also for your business. Takes time. Don’t expect they know everything on day one. You must teach your system, your software, your way of working.
👷 Employee Satisfaction (Glassdoor)
I checked Glassdoor also. This is website where employees review company. Workers there give 4.9 stars. 99% say they recommend to friend . This is good sign. Happy workers means happy customers usually. If workers are angry, they do bad work. But here workers seem satisfied with pay and treatment.
✅ Pros & ❌ Cons
What Customers Say Is Good
What people say good: hiring is easy, support is fast, workers have good attitude, price is cheap, you can get American accent if you need for customer calls . Some people worry about accent for phone work. But you can request specific accent.
What Customers Say Is Bad
What people say bad: sometimes you must change VA many times to get good one. This is frustrating. You train one person, then they don’t work out, then you start again. Software for payroll has problems sometimes. You must manage the VA yourself. They don’t manage for you. And no free trial to test before paying . I think free trial is important. You want to test before committing money.
🆚 How It Compares to Competitors
BruntWork vs. Wishup
Now compare with others. Wishup started 2015. Older company. They take $1299 per month full time. This service is $17 per hour. Maybe cheaper maybe not depend on your hours. If you need 160 hours per month, $17 x 160 = $2720. That is more expensive than Wishup . So calculate carefully before choosing.
Wishup give 7 days free trial. This company give zero free trial . Wishup change VA immediately if you not happy. Here you can only get free change in first 90 days. After that 14 days notice . Wishup manage everything for you. Give you app also. This company give you only portal and email. You do more work managing .
BruntWork vs. Wing Assistant
Wing Assistant is different model. They take flat rate $699 part time 80 hours, $999 full time 160 hours . Easy to know your cost. No surprise. They manage everything. Recruitment, training, supervision. You get manager to help you. Free replacement anytime . With this company you manage yourself. You get vetting and security but you watch the VA . If you are busy owner with no time, Wing Assistant is less headache for you. You can focus on your business growth.
🎯 Who Should (and Shouldn’t) Use BruntWork
✔️ Good Fit For You If:
- You want cheap hourly rate and don’t have fixed budget
- You have time to train and manage
- You can wait 2 weeks for start
- You want Filipino workers with good English skills
- You like flexibility to scale up and down
✖️ Not a Good Fit If:
- You need help tomorrow urgently
- You hate deposits and cancellation rules
- You want company to manage everything for you
- You want free trial first to test quality
- You need special skills like high level marketing or technical programming
🏁 Final Verdict: Is It Worth It in 2026?
Is it worth in 2026? I think yes for some people. Price is good if you need part time only. Reviews are mostly good. Workers seem happy. But not for everyone. If you want easy life without management headache, pay more for Wing or Wishup. If you want save money and can manage yourself, this company is okay choice. Not perfect but okay.
💡 Final Tips Before You Decide
Just remember one thing. Read the rules about deposit and cancellation carefully. Don’t lose your money because you forgot to give notice. Write the date in your calendar. Set reminder on phone. Many people lose deposit because of this small mistake.
Also check your VA work in first few weeks. Make sure they are not working for competitor same time. This happened to some customers. Be careful.
Outsourcing can help your business grow. Save money on office space. Save money on benefits. Access talent from other countries. But choose carefully. This company has good reputation since 2020. Many happy customers. But also some problems like any service. Compare all options. Read recent reviews on Trustpilot and G2. Don’t just read old reviews. Check new ones also. Pick what fits your need and your pocket.
Whether you choose this service or Wishup or Wing or others, make sure you interview the VA properly. Ask hard questions. Check their internet speed. Test them with small task first. Don’t give important work immediately. Build trust slowly.
Good luck with your business! Hope you find good virtual assistant who helps you grow. Take your time choosing. Don’t rush. Wrong hire costs more than waiting for right one.
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