NEW DELHI, Nov 25 : Uttar Pradesh capital city Lucknow’s Gomti Nagar railway station will be the first redeveloped station in India under which world-class elegant infrastructure along with a high standard of housekeeping, maintenance and passenger amenities will be provided, aiming to set a new benchmark for passenger comfort in the country
Under the Ministry of Railways, the Rail Land Development Authority (RLDA) has undertaken a transformation of railway station management through its Integrated Station Facility Management (ISFM) initiative.
This comprehensive framework is designed for the professional, quality sustaining, and efficient upkeep and operation of railway stations, aiming to set a new benchmark for passenger experience in India, RLDA sources said today.
The redevelopment of stations across the country has been a flagship scheme of the Indian Railways under which world-class stations are poised to be commissioned in the coming time. Such world-class elegant infrastructure needs a high standard of housekeeping, maintenance and passenger amenities.
The Integrated Station Facility Management (ISFM) model, an approach that integrates housekeeping, maintenance and commercial activity at the railway station under one unified setup by an agency with capability of maintaining high standards, which is boarded through a fair, transparent open bid process, is to be adopted.
The Gomti Nagar Railway Station in Lucknow will be the first station to be redeveloped and run under this new, comprehensive framework. RLDA has invited bids for the appointment of an ISFM agency for the station, which has been recently redeveloped and boasts a majestic look, elegance, and state-of-the-art technology.
The station features state-of-the-art technology and passenger amenities, such as central air conditioning, CCTV, lifts, and escalators. The project offers excellent scope for revenue earning through commercial utilization of offered station space, including food courts, retail spaces, parking, advertising, paid lounges, kiosks, cloakrooms, and offices. The station is also centrally located in a posh commercial cum residential area with excellent road, metro, train, and air connectivity.
Following Gomti Nagar, the ISFM initiative is being expanded to other key stations, including Chandigarh railway station, the railway sources said.
RLDA has invited bids for the appointment of an agency to provide ISFM services at this station, which is strategically located near Madhya Marg, connecting Chandigarh and Panchkula. This station will handle premium trains such as the Shatabdi Express and Vande Bharat.
The project involves the operation, maintenance, and commercial development of the station area, ensuring world-class upkeep, seamless operations, and enhanced passenger comfort.
The station is equipped with state-of-the-art technology, including CCTV, lifts, escalators, solar panels, auto-sensor doors, and an advanced Building Management System (BMS). It also offers commercial opportunities such as food courts and retail spaces, large parking areas, advertising spaces, paid lounges, kiosks, cloakrooms, and offices.
The notice inviting tender for the Safdarjung Integrated Station Facility Management (ISFM) was floated on November 20, 2025. Requests for Proposals (RFPs) for the projects in Bhubaneswar and Gurugram will be released shortly. This swift action highlights our focus on modernizing station facility management and enhancing the commercialization potential of these facilities.
Vice Chairman, RLDA, Manoj Garg, said, “The ISFM initiative is designed to deliver top-quality maintenance, world-class passenger services, and high-value commercial facilities. By boarding an experienced and competent agency, we aim to set a new benchmark for the operation and upkeep of railway stations in India. Gomti Nagar is just the beginning of a nationwide transformation that will redefine the passenger experience”.
Through the ISFM model, RLDA is not only redefining how stations are managed but also transforming them into vibrant, passenger-centric city hubs where comfort, convenience, and innovation come together to create a new benchmark in railway infrastructure management.
(UNI)
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