Excelsior Correspondent
JAMMU, Jan 1: The University of Jammu today achieved a significant milestone in its digital transformation journey with the inauguration of three major e-Governance initiatives-Leave Management System, IT Service Desk Management System, and the Automated Official Email Creation System on the Jammu University domain.
The initiatives were formally inaugurated by the Vice-Chancellor JU, Prof Umesh Rai, who emphasized the pivotal role of technology in ensuring efficient, transparent, and accountable governance. He lauded the Director, Centre for IT Enabled Services & Management (CITES&M), and the team for their sustained efforts in modernising the University’s administrative and academic processes through innovative digital solutions.
All three systems have been designed, developed, and implemented by CITES&M, University of Jammu, under the guidance of Dr Guneet Singh Sudan, Director, CITES&M.
Addressing the gathering, Dr Guneet Singh Sudan stated that these initiatives aim to streamline workflows, enhance user experience, strengthen data security, and improve institutional efficiency, in alignment with the national objectives of Digital India and Good Governance.
Elaborating on the Leave Management System, Dr. Sudan informed that the system provides a comprehensive online platform for the submission, recommendation, and sanction of leave applications.
IT Service Desk Management System will function as a centralized mechanism for registering and resolving IT-related complaints and service requests. The system ensures systematic tracking, prioritization, monitoring, and timely resolution of issues, thereby significantly enhancing service delivery across the University.
The Automated Official Email Creation System will enable the automatic generation of official email IDs on the Jammu University domain for Undergraduate and Postgraduate students of JU substantially reducing manual intervention and improving operational efficiency.
Among others present on the occasion were Prof Neelu Rohmetra, Dean Research Studies; Prof J P Singh Jooral, Dean Academic Affairs; Prof Sangeeta Gupta, Dean Planning & Development; Dr Neeraj Sharma, Registrar; Sanjeev Mahajan, Controller of Examinations; Dr Jatinder Khajuria, Finance Officer; Dr Ginny Dogra, Director DIQA; Dr Daud Iqbal Baba, Director Sports & Physical Education; Dr Sumita Sharma, Joint Registrar CD & OE; Dr Dharmender Magotra, Joint Registrar CDC; Rahila Parveen, Chief Account Officer; Jaswinder Kour, Vinod Parihar, Narender Anthal, Harsh Dutt Sharma, Shubam Digra, and Manish Singh Padyal from CITES&M.
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