Excelsior Correspondent
JAMMU, Jan 28: Jammu and Kashmir Bank today organised a High Net-worth Individual (HNI) Customer Meet in Jammu, reaffirming its focus on customer-centric banking and collaborative growth.
The interaction was chaired by Managing Director and Chief Executive Officer Amitava Chatterjee and witnessed participation of prominent HNI customers from across the Jammu Division.
The meet was attended by Executive Director Sudhir Gupta, Chief General Manager (Business Development) Sunit Kumar and General Manager and Divisional Head (Jammu) Ashok Gupta.
At the outset, participating customers congratulated the Bank’s leadership on its recent strong performance and extended their best wishes for its continued growth.
Addressing the gathering, MD and CEO Amitava Chatterjee thanked the customers for their trust and support, describing them as key stakeholders in the Bank’s growth journey.
He said that in today’s highly competitive banking environment, regular and meaningful engagement with customers was essential.
He stressed that customer feedback plays a central role in shaping the Bank’s strategies, improving products and enhancing service delivery.
Highlighting changing banking trends, the MD and CEO said that modern banking solutions are now co-created through continuous dialogue between banks and customers, rather than being designed unilaterally.
He assured customers that their suggestions and concerns are given top priority and help the Bank improve convenience, transparency and responsiveness.
Emphasising the Bank’s digital roadmap, Chatterjee said technology would remain a key enabler, with continued efforts to strengthen digital platforms while preserving the human touch that defines the Bank’s legacy.
Executive Director Sudhir Gupta underlined the importance of strong customer partnerships in driving innovation and service improvements, noting that engagement with HNI customers provides valuable insights into market needs.
During the interaction, customers appreciated the Bank’s local connect, relationship-based approach and expanding digital services, while also offering constructive suggestions.
The Bank’s leadership assured that the issues raised would be examined and incorporated into future service enhancements.
Earlier, CGM Sunit Kumar reiterated the Bank’s commitment to providing safe, convenient and modern banking services, while GM Ashok Gupta, in his vote of thanks, encouraged customers to continue sharing their feedback for improving customer experience.
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