Excelsior Correspondent
JAMMU, Sept 11: J&K Bank today organised a customer meet at its Jammu Zonal Office as part of its ongoing programme to strengthen engagement with customers across the country.
The meeting was chaired by Executive Director Sudhir Gupta in the presence of GM & Divisional Head Jammu Ashok Gupta, General Manager Rakesh Magotra, Zonal Head Jammu Anita Nehru, Cluster Heads Chandrika Parihar and Arjun Singh Rathore along with other senior officials.
The event served as an interactive platform for customers to share feedback, highlight their expectations and raise service-related concerns.
Addressing the gathering, Executive Director Sudhir Gupta expressed solidarity with people affected by the recent floods and assured them that the Bank would stand firmly by its customers in difficult times.
He also highlighted the recently announced Rehabilitation Package-2025 for borrowers impacted by the Pahalgam terror incident and subsequent disturbances in J&K, stressing that the benefits of the scheme would be delivered with transparency and compassion.
Gupta underlined the importance of regular interactions with customers to better understand their needs, build trust, and provide services with empathy and efficiency.
He assured uninterrupted support to businesses, especially MSMEs, urging entrepreneurs to participate in Mission YUVA to strengthen financial self-sufficiency and contribute to regional economic growth.
Speaking on the occasion, GM & Divisional Head Jammu Ashok Gupta reiterated that customer satisfaction remained central to the Bank’s functioning.
He assured those affected by the floods of all possible support as they rebuild their lives and emphasized that such meetings reflect the Bank’s willingness to address customer concerns and incorporate practical suggestions into its operations.
Customers, while appreciating the Bank’s continued support during crises, requested more frequent interactions to strengthen communication.
They lauded the platform for allowing them to voice their issues and expressed confidence that regular engagements would further deepen the relationship between the Bank and its customers.
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