Dulloo reviews PMUY implementation
*Deptt records resolution of 88,000 grievances
Excelsior Correspondent
JAMMU, Dec 12: Chief Secretary, Atal Dulloo today chaired a detailed review meeting of the JK Samadhan public grievance redressal system, taking an extensive assessment of grievance disposal performance across departments, districts, and their allied offices.
The review meeting attended by all the Administrative heads along with Secretary Grievances, Niraj Kumar and other concerned officers was based on the latest data updated till December 11, 2025.
The Chief Secretary took this occasion to note that JK Samadhan has emerged as the central platform for transparent citizen-services monitoring and emphasized the need to further streamline responsiveness, improve appeal mechanisms, and enhance integration with CPGRAMS for seamless grievance handling.
During the review, the Department of Public Grievances (DoPG) informed that the platform has received 1,02,110 grievances to date, of which 88,091 have been redressed, reflecting an overall disposal rate of 86.27. The redressal patterns were also analysed separately for Samadhan-origin grievances (87.59% disposal) and CPGRAMS-linked grievances (76.35% disposal).
The Chief Secretary appreciated the progress in district-level citizen registration under JK Samadhan, noting that several districts have achieved exemplary household coverage with Ganderbal leading with 115%,Shopian (105%), and Kishtwar (101%) leading the list. The overall registration coverage across the UT stands at 69% of target households, the Secretary apprised the meeting.
The meeting reviewed department-wise grievance loads and disposal efficiency. Key departments such as Revenue, PWD (R&B), Rural Development, Power Development, Housing & Urban Development, Home, and Jal Shakti reported the highest grievance traffic and were directed to ensure faster disposal and improvement in public satisfaction ratings. Several departments displayed strong performance, maintaining disposal rates above 85%, while others were instructed to reduce pendency further.
A separate assessment of average time taken for grievance disposal revealed notable inter-departmental variations. While departments such as Tribal Affairs, Labour & Employment, Food & Civil Supplies, and Social Welfare demonstrated swift disposal times, others with higher workloads were advised to reduce delays and streamline follow-up processes. District-level analysis also highlighted Budgam, Ganderbal, and Anantnag among the faster-performing districts in grievance resolution.
The Chief Secretary also reviewed the citizen feedback dashboard, which recorded feedback on 8,704 grievances.
Reiterating Government’s commitment to accountable and citizen-centric governance, Chief Secretary stressed that timely, transparent, and empathetic grievance redressal is a core responsibility of every department. He urged all Administrative Secretaries, Heads of Departments, and District Administrations to bring down pendency levels, improve departmental communication with complainants, and ensure that every grievance stands resolved up to the satisfaction of the complainants.
Meanwhile, Chief Secretary chaired a review meeting on the implementation of the Pradhan Mantri Ujjwala Yojana (PMUY) and assessed the LPG stock availability in the Kashmir Valley for the forthcoming winter months.
The meeting besides Commissioner Secretary, FCS&CA and Divisional Commissioner, Kashmir was attended by Director, FCS&CA, Jammu/Kashmir; and senior officers from Oil Marketing Companies (OMCs), who shared district-wise progress, implementation challenges and preparedness under the newly extended phase of PMUY.
The Chief Secretary reviewed the performance under the first phase of PMUY and directed Deputy Commissioners to intensify enrolment of eligible beneficiaries, increase the number of subscription vouchers and conduct vigorous Information, Education and Communication (IEC) campaigns to raise awareness about e-KYC and Aadhaar seeding.
He stressed that completion of e-KYC is vital in view of the latest instructions from the Ministry of Petroleum & Natural Gas (MoP&NG), under which targeted subsidies will be processed only after e-KYC is completed. He emphasised that OMCs and district administrations must ensure 100% e-KYC compliance so that beneficiaries do not face delays in receiving their entitled subsidies.
Commissioner Secretary, FCS&CA, Saurabh Bhagat informed that District Ujjwala Committees (DUCs) have been established in all districts and are actively monitoring application pendency, beneficiary identification, awareness generation, installation checks and cases of low or no refills.
He stressed the importance of expanding the LPG distribution network, especially in remote and underserved areas, and urged Deputy Commissioners to flag requirements for additional distributors so that gaps may be filled promptly through OMCs.
The Chief Secretary also reviewed the LPG stock position in the Kashmir Valley.
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