CS for developing grievance portal for persons facing hiccups in availing credit

Chief Secretary Atal Dulloo chairing a meeting on Monday.
Chief Secretary Atal Dulloo chairing a meeting on Monday.

‘Utilize IoT based system in water supply’

Excelsior Correspondent
JAMMU, Feb 3: Chief Secretary, Atal Dulloo, today directed for developing an efficacious grievance portal for the people who face hurdles in availing credit from the financial institutions to start their businesses or for other self employment activities.
The meeting besides the Principal Secretary, Finance was attended by Principal Secretary, Agriculture; Commissioner Secretary, I&C; Secretary, Labour & Employment; Secretary, PWD; Convenor UTLBC; Representatives from Banks and other concerned officers.
Dulloo, while taking cognizance of the Ease of Doing Business in the UT, observed that credit linkage is one of the primary aspects of venturing into any business or establishing a unit. He maintained that any difficulty faced by the potential entrepreneur in availing this credit becomes a stumbling block in advancing his business prospectives.
He enjoined upon the financial institutions to make the credit-linkage process less cumbersome so that these aspiring youth can give wings to their aspirations. He directed that a grievance portal inclusive of Government machinery and nodal officers from each bank functioning here should be created so that people had a platform to seek timely resolution of their grievances.
He also took note of the saturation of social security schemes like Pradhan Mantri Jan Dhan Yojana (PMJDY),Pradhan Mantri Jeevan Jyoti Yojana (PMJJBY), Pradhan Mantri Suraksha Bima Yojana (PMSBY), Atal Pension Yojana and other financial inclusion schemes across the districts of J&K.
He impressed upon the financial institutions to readily extend the benefits of these schemes to the citizens of the UT. He also directed the Finance Department to explore the possibility of linking death records with these accounts so that the death benefits directly accrue to the legal heirs or their nominees immediately after recording of such events.
Regarding financial inclusion of all and penetration of digital transactions across cross section of the society, he asked for coverage of all the panchayats through Business Correspondents. He also urged them to take advantage of the database build after accomplishing the survey of around 5.5 lakh youth under mission YUVA.
As far as the priority sector lending is concerned, the Chief Secretary emphasised enhanced credit in agriculture sector. He took note of the poor term loan performance and asked for improving the same.
Meanwhile Chief Secretary held a meeting of the Jal Shakti Department (JSD) to discuss the efficacy and utilization of Internet of Things (IoT) based water supply schemes to improve on the services provided to the consumers by this Department.
Besides the ACS, Jal Shakti Department the meeting was attended by the Commissioner Secretary, IT; CEO, JaKeGA; Chief Engineers and other officers of the Department.
During this meeting the Chief Secretary observed that the Jal Jeevan Mission (JJM) had been envisaged to bring drinking water to all the rural households. He remarked that assets worth thousands of crores had been created under this CSS to provide adequate drinking water to the village population.
Dulloo further pointed out that it is essential to measure the objectives set under this scheme besides monitoring the quality of services offered to our people. He made out that there is no better way to meet these ends than using IT and other modern tools like AI and IoT which are mostly error free and efficient to a larger extent.
He reiterated that nearly 19 lakh households are going to be provided drinking water after the culmination of this scheme and monitoring of quality of service and functionality of the schemes is paramount to ensure regular and adequate water supply to the consumers.
He advised the Department to first employ such a system on pilot basis in one of the districts here in order to know about its efficacy. He made out that it would enhance the capacity of the Department and would make it a model to replicate in other areas of the UT.
He elucidated that the quality, quantity, timing, duration, pressure of the water are few of the indicators that needs to be watched daily. He suggested that this system should be integrated with a dashboard that would provide information about each scheme on real time basis.
The ACS, Jal Shakti Department, Shaleen Kabra gave a detailed outlook of the system the Department is contemplating to install. He also provided deep analysis of the outcomes to be obtained after its installation.