Excelsior Correspondent
JAMMU, Nov 5: Bharat Sanchar Nigam Limited (BSNL) has launched SMS based fault booking of landline and broadband and bill enquiry facility for its customers.
An official spokesman said that customers having BSNL mobile number can send SMS using short code 53334 and non-BSNL customers on 9478053334.
For broadband fault booking the syntax is BFT<space><Tel No (e.g. BFT 020-27373859) while as for landline fault booking the syntax is FLT<space><Tel No> (e.g. FLT 020-27373859). For bill enquiry the syntax is BILL<space><Tel No><space>; <BILLING A/C No> (e.g. BILL 020-27373859 1010203045).
The system will send the acknowledgement of the SMS received from the customers and this acknowledgement will also have the fault booking reference number for further follow-up.
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