Excelsior Correspondent
JAMMU, Jan 18: To improve the services, quick redressal of customer complaints and to take stock of development and operational and maintenance issues, series of meetings were held by RK Kaul, Chief General Manager (CGM), J&K Circle with top management from Jammu, Kashmir and Ladakh areas, staff unions and franchisees.
In the higher level management meeting, RK Kaul instructed all the officers of organisation for providing best possible services to the customers.
Kaul has also announced the launch of customer complaint redressal (whom to contact) for various services offered by J&K circle, in the website of J&K circle (www.jandk.bsnl.co.in).
The progress of installation of new 120 mobile towers was also reviewed. Out of this 35 mobile towers have become operational and remaining towers are likely to be completed by June.
Among others present were MK Wadhwa Senior General Manager CFA, Sandeep Diwan, General Manager Administration, AK Angural, GM Jammu, Charan Dass, GM Srinagar, SK Bhat, GM Finance, AK Mishra GM CM, Punchok Dorje TDM Leh, Avinash Sharma, TDM Udhampur, AK Saxena, TDE Rajouri, RK Meena, GM BBNL, Rakesh Kumar, CE (Civil), AK Shukla, Chief Engineer (Electrical).
In the meeting with the leaders of staff union, Kaul stressed upon the importance of role of staff for customer satisfaction.
The occasion also marked the felicitation of Joginder Singh, TM from Jammu, who has been awarded BSNL Sanchar Seva Padak for 2013 for providing meritorious services in the J&K in most challenging situations. He was felicitated with a citation (signed by CMD BSNL), medal and cash prize by the CGM along with Nissar Ahmad, secretary and Ashaq Ahmad, leader of staff union.
In the meeting held with the franchisees of sales and distribution network, the matters like availability of SIMs, recharging facilities and availability of sufficient retailers in all areas for the further improvement of customer care were discussed.
CGMT J&K circle RK Kaul on conclusion of three days marathon meetings impressed on all concerned in BSNL to have a close liaison with the State agencies for minimum disruptions in support services affecting the BSNL network.
Follow our WhatsApp channel