Implementation of PSGA reviewed
*Receives presentation on ‘Citizen Centric Services’
Excelsior Correspondent
SRINAGAR, Aug 1: Chief Secretary, Atal Dulloo today reviewed the preparedness for the nationwide ‘Har Ghar Tiranga Campaign 2025’, scheduled from 2nd to 15th August as part of the ongoing Azadi Ka Amrit Mahotsav celebrations.
The Chief Secretary emphasized the need to make this campaign a mass movement, urging departments to ensure widespread participation across urban and rural regions. He called for involving school children, youth, and citizens from all walks of life to strengthen the message of national pride, unity and patriotic consciousness.
During this meeting the Principal Secretary, Culture, Brij Mohan Sharma revealed that the ‘Har Ghar Tiranga 2025’ campaign will be carried out in three distinct phases between 2nd and 15th August, ensuring broad-based public participation across the UT.
The initial phase scheduled from 2nd-8th of August aims at creating awareness through creative initiatives. It was revealed that as part of this phase educational institutions and public spaces will be adorned with Tiranga-themed wall paintings, murals, and rangoli art. Exhibitions curated by the Ministry of Culture will be displayed in schools and Government offices.
The second phase to be held between 9th-12th August will centre on mass mobilisation and celebration. Grand cultural festivals (Tiranga Mahotsavs) and melas will be organised, highlighting local arts, crafts, and products, especially those by Self-Help Groups (SHGs) in Tricolour themes.
The final phase to be celebrated between 13th-15th August will witness flag hoisting ceremonies, and illuminations of key Government buildings, institutions, and public landmarks.
Meanwhile, in a significant move to enhance the citizen services, the Department of Law, Justice & Parliamentary Affairs today presented to the Chief Secretary, Atal Dulloo a new initiative on ‘Citizen Centric Services’.
The presentation, led by Secretary Law, Achal Sethi, in presence of Secretary, IT, Dr Piyush Singla; SIO, NIC, JS Modi and others detailed a comprehensive plan to leverage a mobile application and helpline to provide a wide range of legal and administrative services to the public.
The initiative is structured into ten distinct modules, each designed to simplify public access to key services including Legal Aid/Advice Module. This module would help the citizens to seek legal aid and advice via a mobile app or helpline. The module will connect them with Legal Aid Counsels and Pro Bono Counsels and provide contact details for the State and District Legal Services Authorities (SLSA/DLSA).
The mobile application will provide easy access to both Central and UT Acts, Rules & Notifications, with links to the Law Department’s website and the India Code website.
It will have unique feature of providing enrolment process, welfare schemes, notary and oath commissioner services and a list of Government advocates besides standing counsels and career guidance for Advocates. App will provide unique features for guiding the citizens for registration of documents and registration of marriages under different laws.
This module will offer a list of MLAs with their contact details, information on legislative business, committee reports, and Q&As in the Legislative Assembly. It will also provide a link to live proceedings and a platform for public opinion on draft legislation.
Chief Secretary also chaired a meeting to assess the functioning and efficacy of the Department of Public Grievances (DoPG) in addressing the citizens’ issues through the ‘JK Samadhan’ and CPGRAMS portals.
Chief Secretary closely examined the upgrades underway on the JK Samadhan portal aimed at making it more user-friendly and efficient in grievance resolution. A detailed district-wise and department-wise performance audit was undertaken to assess the grievance disposal timelines and effectiveness.
He directed the DoPG to make the portal’s dashboard more insightful and analytical, capable of reflecting real-time grievance flow, response time at each administrative level and citizen feedback on grievance closure.
Later, chairing a separate meeting to review implementation of the J&K Public Services Guarantee Act (PSGA), the Chief Secretary called for creation of a dedicated portal to monitor time-series data of service requests submitted under the Act. He underlined that the portal should offer detailed insights into application processing times by the officers, enabling the administration to identify habitual delays and ensure greater accountability.
The Chief Secretary directed the General Administration Department (GAD) to establish a dedicated cell for the planning, development, and monitoring of this portal.
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