The Centre’s decision to implement email verification via an OTP for all RTI applications starting June 16, 2025, is being framed as a cybersecurity and privacy enhancement. On paper, the logic appears sound: safeguarding citizen data, curbing fraudulent submissions, and ensuring a robust digital infrastructure. However, the impact of this new layer of verification warrants a deeper examination, particularly from the perspective of RTI activists and ordinary citizens who rely on this critical transparency tool. India’s RTI framework has empowered millions to seek information from Government bodies, holding institutions accountable and uncovering corruption. The strength of the RTI process lies in its accessibility-citizens can file requests online without excessive bureaucratic hurdles.
For tech-savvy urban users, this OTP verification step might be a minor inconvenience. But for many first-time users or those from underprivileged backgrounds, the OTP system might be a barrier rather than a facilitator. Shared or outdated email addresses, lack of consistent internet service, or limited knowledge of digital systems could discourage legitimate requests. This is particularly concerning in cases where whistleblowers or grassroots activists use RTI as a tool to confront powerful entities-anonymity or ease of access is crucial in such scenarios. Moreover, while the stated intent is to enhance cybersecurity, the move also raises concerns about potential digital surveillance and the collection of traceable personal data linked to RTI submissions. Given the increasing concerns about shrinking civic space in India, critics argue that any restriction-no matter how small-could be used to dissuade or monitor those asking uncomfortable questions.
That said, there are merits to strengthening the RTI portal against misuse or bot-driven spam. However, any such measures must be proportional and inclusive. An OTP system could be helpful if accompanied by robust support systems-like mobile alternatives, call-in assistance, or exemptions for users without access to email. Ultimately, transparency should not come at the cost of accessibility, specifically for RTI. For a democracy to thrive, the tools of accountability must remain within easy reach of its citizens-not behind a wall of digital red tape.
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