JAMMU, Feb 20: Expressing serious concern over work culture and misgovernance in almost all the Government offices, Shiv Sena Hindustan (SSS) has said that Public Service Guarantee Act (PSGA) has failed to provide any relief to the people while authorities continued to violate the Act.
Addressing media persons here today, SSS State president, Pt Rajesh Kesri said that till today money makes the mare go prevails in Government offices and general innocent persons irrespective of their age are being harassed on daily basis even for their ordinary pursuits.
“Almost six years have been passed since the Government of Jammu and Kashmir published the much hyped Public Service Guarantee Act (PSGA) in its 13th April, 2011 Government Gazette, but till date no designated officer has either been fined or punished in any case by the Government for not taking his duty seriously in terms of delivery under the designated act”, Kesri said.
Expressing disappointment over implementation of the Act, Kesri said that the irony of the things is that so far no substantial appeals are being filed and perhaps not a single case of imposition of penalty in any department has been reported so far while people are continuously facing the problem at various Government offices due to poor public delivery system and it took months to the people to get water connections, electricity connections, income certificates, PRC’s, caste and RBA certificates, Nakal Girdawari, land documents and others.
“For achieving the objectives of the PSGA, there is an urgent need of attitudinal change in the people sitting across the desk and awareness among the citizens of their rights and entitlements. On the one hand there is dire need of capacity building among the service providers i.e. administrators and on the other hand we need to sensitize the service seekers i.e. the citizens” Kesri maintained.