SUNDAY, August 20, 2006

 

Kailash Yatra

Prof. J C Sharma

Kailash yatra in Bhadarwah starts every year in the month of Bhadu on Dewadshi Thethi in Krishna Pakash i.e. in late days of August or early days of September.
This year it is starting from village Gatha previously named Ghoshta having the ancient temple of Sh. Vasuki Nag Ji Maharaj.
The Yatries take the same path, which was taken by Shri Vasuki Nag to reach Kailash Kund at the time when Garoodhji had challenged him to fight, as Garoodhji wanted to kill Shri Vasuki Nag Ji. Instead of fighting Garoodh, Shri Vasuki Nag Ji ran away to avoid the fight to keep Garoodh’s promise which he had made to his mother Vaneeta. Both Garoodhji and Vasuk Nag Ji were the sons of great Saint Maharishi Kashyap.
Kailash in Bhadarwah is called Kablas. It is a big lake situated at a height of 14241 ft. from sea level.
It is beautiful, pure having ice cold clear fresh water lake, surrounded by mountains and glaciers. It is the most attractive religious holy spot where Lord Shiva resided before Shri Vasuki Nag Ji as the permanent occupant of the place.
The route of yatra is attractive and has its own natural charms.
Yatra starts from village Gatha of tehsil Bhadarwah, where there is the oldest temple of Shri Vasuki Nag Ji. Yatra starts at about 9.00 a.m. in the morning with beating of drums, blowing of flutes amidst the shouting of religious slogans by the people.
First of all people worship the holy “mace” with flowers, chanting mantras, shouting slogans and then proceed on their way.
People from different surrounding villages come on road side to worship and receive the holy mace with flowers, rice, fruits and scents.
When yatra reaches at Nager some 2 Kms. away from Gatha. Yatries wait for a short period for the mace of Nagar temple (which is durbar of the Maharaj Vasuki Nag Ji).
Yatries proceed further on foot towards village Sungli, the village has a spring of cold water called Kalinag. It is believed that water of spring comes from Kailash Kund. It is the base of the mountain which yatries start climbing after a short rest and tea which they get free of cost, as it is managed by the villagers of surrounding villages.
From Kalinag yatries start climbing the mountain which is full of lush green grass, forests of old and young deodar trees, bushes and wild flowers on either side of their path.
In the middle of the mountain starts a plain path which yatries cover to reach Hanyieha. Hanyieha is just above the Nalthi village in the middle of the deodar forests. It is charming small plain spot which was having a temple in the past. There is an old spring as well. Here yatries take rest in the night.
The people of adjoining villages throw langer here in which yatries are served the meals.
At about noon yatra reaches at “Jiggar Gudh” a small stream in the forest at the base of an other mountain. Yatries rest there for a short spain, take their lunch etc. then start their trekking to reach their destination.
Some people keep temporary tea stalls where yatries can get tea and biscuits after usual payments.
Yatra proceeds further by climbing another mountain which is straight rocky strip called “Gow Paeda” named as such because Shri Vasuki Nag Ji had climbed this strip after becoming cow (called Gow in Bhadarwah).
From here yatra passes in groups through the wild flowers of different colours growing over a slope called “Ram tund” which they climb to reach the peak of this hill. There is a green valley over the hill top, having some Gujjar huts.
Some yatries pitch their tents in this valley. Some proceed ahead alongwith the holy “mace”.
Now yatra reaches at “Gan Thuck” a beautiful spot from where one can not hold his eyes off the scenic beauty of “Seojdhar” and other adjoining areas.
It is a spot where Shri Vasuki Nag Ji has changed his form to a honeybee called “Gan” in Bhaderwahi dialect.
Yatra takes rest here for sometime takes tea etc. which is served by the langer party of nagar Bhadarwah free of cost. There are no trees onwards, only green grasses and shrubs.
After “Gan Thuck” yatra reaches near slope of green grasses, from where one can see the whole valley of Bhadarwah as well as snow claded mountain tops of Padder hills which people call “Dharmi & Papi hills”.
On the way yatra comes across two big stones and a small stone each attached to them as perthe story the were two “Dev Kanyas” (daughters of Gods) who had come to collect flowers and herbs, but they made fun of Shri Vasuki Nag Ji when he was running and deadly tired. Shri Vasuki Nag Ji got annoyed and cursed them to become stones and they are still in the form of stones which were named as “Shagereene” (herbs collectors).
Raja Jeemuth Vahun met Shri Vasuk Nag Ji and promised him save him till his soul is there is his body. Shri Vasuki Nag Ji reached Shankh Padhar and threw his shunkh to get water out of the land for quenching his thrust that is why the spot is named as Shankh Padhar.
Soon after quinching his thrust, Shri Vasuki Nag Ji went to Kailash Kund, near kund he became hungry and took green grass which became sweet and it is taken as parshad by yatries at present. Then after reaches at Kund Shri Vasuki Nag Ji prayed Lord Shiva who was residing there at Kund with his family. Lord Shiva became happy by the prayers of Shri Vasuki Nag Ji and said “you can enter in this lake and live here safely. Garoodji cannot attack you here in this lake. I will protect you and a happy and do not be afraid of Garoodhji as I am here with you and after some time I will leave for Mani Mahesh in Himachal Pradesh, but whenever you will remember me, you will find me on your side”.
As mentioned in 9th part of “Vasuki Puran” Kailash Kund is the holy place where Shri Vasuki Nag Jee lives.
Lord Shiva and his family also visit the spot, seven streams flow out of this place. It is the biggest pilgrimage of northern India as stated by Lord Shiva to Mata Parvati in “Vasuki Puran”.
Taking bath and donating something to poor at this place is sacred and noblest job which is repaid in manifold way to the donor after death.
This place has its own scenic beauty besides its religious importance.
Yatries take their bath in cold water of lake and feel fresh. They worship the lake, Lord Shiva and Shri Vasuki Nag Ji.
There are many such kunds, some are large like Kailash, Rishi dals and Kal dal (Dal means lake) some are small kunds among the surrounding hillocks and rocks.
Every spot in the route is attractive beautiful unique with its scenic view.
One can see Seojdhar another lush green valley full of world scented flowers of different colours from “Shankh-Padhar”.
Some yatries pitch their tents at Kailash, some pitch their tents at “Seojdhar” and stay there for 2-3 days enjoying beauty of the nature.
The holy “mace” comes back after taking dip in cold water of Kailash Kund after one night stay there to Gatha. It is three days pilgrimage starting from Gatha to Kailash Kund and back.
Yatries are requested to take warm clothes, blankets, umbrellas or rainy coats and some eatables with them. Some yatries can also collect medicinal herbs if they are interested as the route and hillocks are full of such plants.

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Blocked sewerage and clogged drains

Dinesh Manhotra

Not withstanding tall claims of the Jammu Municipal Corporation (JMC) water logging and over-flowing of drains is still one of the biggest problem being confronted by the inhabitants of the lower areas of the city and outskirts.
Water logging in different lower areas of Jammu city is result of the lack of coordination among different government departments and casual approach being adopted by the JMC.
While one department shifting blames on other, each wing of different government department are not shouldering their responsibility to solve this civic problem.
Jammu Municipal Corporation (JMC) has deployed as many as 170 Safai Karamcharies to clear chocked drainage system, yet over-flowing of water from drains is a problem in the city. Not only in lower areas of Jammu but some parts of walled city of also witnessed same problem every morning.
Although Jammu city has witnessed moderate down pour this year, rain water was still found collected in lower area due to choked drainage system. The city witnessed first rain in the month of July this year. Like previous year, first rain exposed tall claims of different department to streamline drainage system in the city. Lower areas like Dogra Chowk, Vinayak Bazar, Talab Tillo, Ware House, Gandhi Nagar crossing, some areas of Subash Nagar, Kabir Nagar area of Bhagwati Nagar, Risham Ghar Colony, Krishana Nagar became water logged.
As drainage system was totally chocked in sthese areas were turned into a ponds and people had to face lot of hardship. “Making way through stagnated water is a routine affair for us. Every year during rainy season, we have to face this problem”, said Rajesh Kumar of Chand Nagar while pointing towards water which was gathered at Dogra Chowk.
Echoing similar view, Rajinder, a shopkeeper of Vinayak Bazar lambasted JMC and other related departments for adopting casual approach towards this civic problem. “This is not first time we have been facing such problem. For years together shopkeepers and residence of this area have to confront with this problem during rainy reason”, he said, adding, “ every time after down pour we have to wade through the mud and water”.
Another shopkeeper of the area rued that they have repeatedly approach the concerned departments but of no avail. “Whenever we approached the concerned department, a team was usually sent to the spot but the problem remained the same as no step has been taken so far to solve this problem forever”, he said, adding, “every time steps were taken to solve the problem for the time being”.
As Vinayak Bazar is located in the lower area, water of almost whole city collected in this area as drainage system is not functioning properly here. Shopkeepers still remember that incident when over-flowing water of drains was flooded into their shops some years back due to chocked drainage system.
This civic problem is also effecting economy of the region as bussiness of the shopkeepers of this area remained all time low during rainy season- specially after rains.
Belt between Asia Crossing and Green Belt Chowk was another area which always turned into a pond after rains. One can witness traffic jam in this area as small vehicles find it difficult to wade through the water which collected in this particular point after down pours.
For the last so many years, we have been facing this problem as every time after rain this point became water-logged due to choked drainage system.
Manmohan Choudhary, Mayor of Jammu Municipal Corporation (JMC), while admitting that water logging was a problem in Green Belt park chowk, informed that many steps have been taken to solve streamline drainage system.
Giving reasons for chocked drainage system there, Mr Choudhary said that some Roads and Building Department had constructed foot path in that area some years back during road widening. During construction the foot-path, drains were virtually blocked due to accumulation of construction material.
Shockingly R&B Department did not any step to remove this construction material resulted into permanent blockade of drains in this area. “Keeping in view the seriousness of the problem, work has been going on war-footing to streamline the drainage system’, Mr Choudhary said and claimed that blockade has been removed and problem is solved permanently.
The Mayor while giving details of the precautionary measurers taken to solve this problem, informed that beside 120 members of the Nullah gang, 50 more persons were attached with this team to ensure smooth flow of water in drains. “This force of 170 persons has been involved in doing de-silting on far-footing”, he said and said that about 15 vehicles have been pressed into service to collect garbage from the city. While as drains have been maintained manual, mechanical ways have been adopted to remove garbage from big Nullahas. “About 60 vehicles along with loader executors have been utilised in this regard”, he claimed.
Mr Choudhary said that as far as Vinayak Bazar and Dogra Chowk are concerned, a force of 30 persons has been deployed especially for this areas to clear blockade from drains during rainy reason.
Pointing towards other areas, the Mayor said that department has been facing problem in de silting in Subash Nagar area as Nullah, which passed through the locality, has been illegally encroached by the people.
Shakti Nagar was the another locality where people had to confront with such problem every year. “We have collected as many as 400 vehicles of garbage from Shakti Nagar area this year to solve the problem”, said Mayor.
Corporator of Shakti Nagar, Manmohan Singh himself monitored de silting work in the area so that the work should be done upto bed level in the Nullah which always create havoc in the locality every rainy season. “We have so far not witness over-flowing of water this year”, said Manmohan Singh and listed steps taken to permanently solve this problem.
Water logging is also a problem in Ware House. President of the Ware House Traders Association, Ramesh Gupta also demanded streamlining of drainage system.
Former Mayor Kavinder Gupta was of the view that de-silting of drains and Nullahas should be done in the presence of the concerned corporators so as to ensure that de-silting should be done upto bed level. “Accountability should be fixed on officers who are responsible for de-silting process”, he observed.
Although Centre government has allotted a huge amount to the tune of Rs 80 lakhs to the JMC for purchasing new vehicles for collecting garbage, water logging during rainy season is still a problem in the city, notwithstanding claims of the JMC.
Earlier it was responsibility of the UEED to maintain drainage and sewerage system in the city, now JMC has taken over the task in its own hand. A special cell has been made and Chief Transport Officer has been made charge of entire process.
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‘My support to Aamir became a sensitive issue’

From doing an item number in 'Phir Hera Pheri' to playing a psychologist in 'Alag', the sizzling Diya Mirza is on a roll... She has signed five films in the past one month. Vickey Lalwani chats up the beautiful actor

Your item number in 'Phir Hera Pheri' was the talk of the town. How did it happen?
I got a call from Firoz Nadiadwala. He told me that he wanted me to do an item number which would be the introductory song. I was told to listen to it before I gave my nod of consent. I was bowled over when I heard it.
Which films are you looking forward to?
I have recently signed a film with Anant Mahadevan which will be produced by T Series. I am also entering the regional arena with a Bengali film produced by Raja Mukerji (Rani's brother). I am quite excited about that. My mother is a Bengali and I know the language, so it will be fun. Besides, there is 'Munnabhai 2nd Innings', "Honeymoon Tours And Travels Pvt Ltd" and "Cash".
Apart from Anant's film, you have signed four more films in the past one month?
Well, I have, I thought that I'll keep under wraps but anyway. I have signed three films with White Feathers. I always wanted to work with Sanjay Gupta. I think that I am made for his kind of cinema, rather than the love stories. He has real hard hitting lines in his films. I am doing his 'Dus Kahaniyan', 'Shoot out at Lokhandwala' and 'Alibag'. Then, I am doing Shyam Bajaj's 'Jai Veeru' opposite Fardeen Khan and Kunal Khemu.
Did Sanjay Gupta's three films happen in one go?
Almost. I was offered first 'Dus Kahaniyan'. Before we started, he offered me 'Alibag'. Sanjayji perhaps realised that he likes my way of working.
Has the 'Hera Pheri' item number helped you?
I wouldn't put it that way. Things happen at the right time. I think that the film-makers have finally realised that I am hard-working girl and one of the better performers.
Which film did the trick then?
I think people started noticing me from 'Tehzeeb'. Parineeta cemented it.
What is your role in 'Munnabhai 2nd Innings'?
I have been strictly told not to reveal it. Can't reveal that now. All I will say is: The script is brilliant and if you have liked the prequel, you will go crazy, err, berserk about the sequel.
Tell us something about the multi-starrer 'Honeymoon Travels Pvt Ltd'?
It was a fine experience. The nice part about today's cinema is that it is evolving. Writers are coming up with original script and Reema Kagti has done a very good job. The characters are realistic and there is right amount of emotion. I think I have played too many white characters. The time has come to play grey.
So, there were no hassles despite so many stars (Raima, Sandhya, Minishaa)?
Not at all. Everything was meticulously planned. We knew well in advance, where we will be shooting, what the scene will be and our dialogue. This is the second time after 'Parineeta' that I am working in such a meticulously planned unit.
Won't you get lost in the crowd in such a film?
No. We all have equal and substantial roles.
You seem to share a great equation with Shabana Azmi?
I respect her beyond anything. She is one of the people I am in awe of. I know her since the days of 'Tehzeeb'.
You were the only actor to support Aamir Khan when he talked about rehabilitating those displaced by Nardama dam project?
My support to Aamir became a sensitive issue. Let's not get into it all over again. (TWF)

Tutorial shops are money-spinners

Geeta Kumria

The latest decision by the six Indian Institutes of Technology (IITs) to admit only those students who score minimum 60 per cent marks in their board examinations (class XII), and will be allowed to sit for the qualifying examination twice, has badly hit the tutorial bureaus in the country. Forget for a while the entry test to technical institutions, these teaching shops prepare students for all kinds of competitive examinations. These bureaus have mushroomed in every major Indian city. With the laissez-faire spirit getting stronger by the day, education too is proving a money-spinner for the enterprising.
Delhi alone, with the largest concentration of such bureaus, has more than 500 teaching shops. Kolkata has about 250 while smaller cities like Lucknow have about 90. Kota in Rajasthan enjoys the reputation of producing the highest number of students who get admitted to prestigious technical institutions in the country.
Each such institute enrols about 500 to 1000 students for a yearly session, charge fees ranging from Rs. 40,000 to Rs. 70,000 depending on the course.
The race for marks and degrees has unleashed a cut throat competition among these bureaus, busy peddling education in the form of packaged knowledge.
The teaching shops fall into two categories. One promises school and college degrees to students not assimilated in the mainstream education from lesser known universities. The second category promises "sure and brilliant success" to aspirants in competitive examinations for the prestigious though limited jobs in civil, defence, banking and medical sectors.
Delhi has surfeit of both. It has hundreds of "coaching colleges" of dubious credentials operating from backyards and small tenements. Their main purpose is to secure school and college degrees for unsuccessful students for a fee varying from Rs. 20,000 to Rs. 50,000.
And their means of providing these invaluable paper scrolls is not always the fairest.
"It is our job to see that our students appearing in university and board examinations pass by hook or by crook", according to the principal of one such college.
But while most of these institutions which give group coaching cater to middle-class needs, fill the bill for the more affluent. Each bureau has about 200 to 400 teachers registered with it who can give home tuitions to students from pre-nursery to post-graduate in streamlined, highly motivated package.
The bureau, working as traditional middle-man, receives 30 per cent cut out of each bargain.
Apart from individual coaching, what makes tutorial bureaus stand apart is the way of matching and providing from its list the right kind of teachers for the students according to the requirements laid down by the parents.
The technique of answering questions forms an important part of the coaching. In fact, specialist teachers who range from school teachers and government servants to students themselves, are paid anything between Rs. 200 to Rs. 500 for an hour's lecture depending on their ability to drill and develop right instincts in their wards for handling question papers with confidence.
While the new and bigger brand of tutorial colleges are trying to make a neat killing by attracting students through hi-tech facilities like computer clubs and air conditioned classrooms, the older ones are striving to stay in the game by successful students on their rolls.
But whether or not these teaching institutions reflect a healthy trend, the fact remains that they have continued to grow without check or hindrance. In fact, there is no regulating authorities for such centres which can be opened in residential quarters without any licence or permission.
And they are here to stay in a manner aptly described by a student; "I love my teacher but I need my tutor." INAV

 

Cysticercocis

Maneka Gandhi

Many years ago, my husband and I had gone for dinner to a close friend. There was another guest, a young girl of 18. While we sat around the table talking, suddenly she shrieked and fainted. We panicked and rang up her mother. The girl woke after several minutes and asked us what we were doing in her house. She had complete amnesia. After getting up to drive us all away, she fainted again. By then her mother came and she was taken home and the doctor called. When I rang up her mother in the morning she told me that the girl’s right arm was paralysed for an hour and she had been taken for an MRI. A few days later it was established that she had a cyst in her brain caused by the pork tapeworm. For three years after that she was on medication.
Three days ago, I read about Mohammed Hasseb in the newspapers, a barber from Faizabad. He was admitted to the Sion Hospital, Mumbai with severe headaches and blurred vision. The doctors found 400 cysts in his skull. Each cyst contained thousands of tapeworms and had to be cut out carefully for if the liquid had leaked out, more cysts would be formed, killing the person.
There are two kinds of tapeworm infections: those created by the Echinococcus granulosus worms- as in Hasseb's case and those caused by Taenia solium as in the tennis player Leander Paes' case. Both are caused by eating meat.
Cysticercosis and Taeniasis are two kinds of infections caused by Taenia solium, a tapeworm normally found in meat of pigs . Though pork is the main carrier, you can get infected from the meat of sheep and goats as well. A recent WHO study showed that 10% of sheep slaughtered in Delhi are infected with tapeworms and the percentage is much higher in Mumbai.
Cysticercosis occurs when Taenia solium eggs enter the stomach through infected meat or water contaminated with infected human fecal material. Once inside the stomach, the tapeworm egg hatches. The larvae of the tapeworm, called cysticerci or bladder worms, then penetrate the intestine, and migrate into the skeletal muscles, heart, eyes ,brain and spinal cord. Once there, they form small cysts containing the worm.
In muscles, cysts create nodules under the skin and cause swelling. If cysts form in the eye, they can impair vision and can cause blindness by floating in the eye and detachment of the retina. Lesions in the heart can lead to abnormal heat beat rates or heart failure
Formation of cysts in the brain or spinal cord is called Neurocysticercosis. According to Centers for Disease Control and Prevention Division of Parasitic Diseases, "neurocysticercosis is symptomised by, epileptic fits, seizures, and headaches. However, confusion, memory loss, lack of attention to people and surroundings, difficulty with balance, hydrocephalus or swelling of the brain may also occur. Death can occur suddenly with heavy infections."
The symptoms can occur months to years after infection. Often, there are few symptoms. Neurocysticercosis is difficult to diagnose in its early stage and may be apparent only when the first neurological symptoms start, or when a CT scan, or a MRI of the brain is performed for other reasons. The first thing a doctor who suspects it will ask is whether you eat meat and specifically pork?
While there is anti-parasite treatment for early cases, sometimes it is just too late – or surgery, as in the young girl's case, cannot be performed because the cyst is in a very delicate area of the brain.
Cysticercosis is not spread from person to person. But a person who is infected with taeniasis will shed tapeworm eggs in their faeces and if these are eaten by scavengers or contaminate water, then the cycle starts again.
Even cattle meat is infected with Taenia saginata or Beef Tapeworm. Both the pork and the beef tapeworm infections are widespread in Asia and Africa and on the increase in Europe.
Cysticercosis affects an estimated 50 million people worldwide. Endemic areas include Mexico and Latin America, sub-Saharan Africa , India, and East Asia. It is a leading cause of epileptic seizures worldwide. 50,000 people die of this disease annually.
The best way to avoid cysticercosis is to avoid eating pork and other meats. All pork in India is from pigs that roam around wild in the slums of the cities. They are usually hot and cool off by sitting in filthy pools of feces contaminated stagnant water. They are never fed; they eat at the garbage dumps and from the open drains that carry human feces, blood, vomit, sweat and saliva. Since it takes 11 kilos of input to produce one kilo of meat, by the time they are caught by the local residents and killed by trussing them up and repeatedly stabbing them to death, their bodies are full of tapeworms which is passed onto you in the pork. No meat shops have refrigeration. No meat shops have heard of cleanliness or even proper disposal of meat or blood. It goes into the same sewers that more pigs will eat from. Look at your local slaughterhouse, live and dead animals standing knee deep in blood, butchers spitting and urinating on them, the blood flowing into the open drains, flies all over the place. Now go to a laboratory and have an inspection for tapeworm infestation. You might save your own life.
Anyone wanting to join the animal welfare movement contact Smt Gandhi at 14 ashoka Road, New Delhi 110001 or gandhim@nic.in

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Off the beaten track

Watertight itineraries, buffet lunches, guides ever in a hurry- these ubiquitous parts of packaged tours are being shunned by a new breed of Indian traveller who opt for adventures of their own, finds Ritusmita Biswas

At first I could see nothing. And then my eyes adjusted as I realised with a gasp that I was finally under the sea. The feeling was uncanny and I could see colourful organisms and fishes all about me. A sudden gasp from the woman next to me and I turned my gaze in the direction she was looking. It was then I saw it eye to eye. Eyes as mean and almost daring me to come out and face the challenge. Of course, I was safe within my cage and thankful for that. Even seeing a shark from such close quarters would take a toll on my nerves, I thought, but at the same time I was elated that it was such a welcome break from the mundane holidays." : Shweta Pandey, 28, finance manager with a multinational company after her trip to Hawaiian Island where she went shark watching.
Calm holidays comprising romance and stargazing seem to be passé for the regular traveller these days. They look for thrill and unusual activities like underwater shark watching during holidays.
In fact, a new kind of Indian traveller is coming up. He hates packaged tours and buffet lunches. He is out on a foreign land with just his backpack and is keen to enjoy the adventure and exoticness of a foreign country. Comfort for him is not the key word but adventure is.
"Yes, that's correct," says Shreoshi Moitra, a leading travel agent. "These new travellers like to check out everything by themselves. Although for most Indians I would say holidaying is sort of a comforting concept, a time to take rest, it's not for these people. They come to us demanding for exotic destinations which will have opportunities for sports related activities." For example, a couple months back there was this traveller who wanted to go to a virgin place, somewhere no one goes. "The problem with such demands is that these places usually lack basic tourist amenities," she adds.
But some travel agents long associated with the industry point out that it is not a problem for these tourists as they are mentally prepared for it. They want adventure and fun, thanks to the programmes of National Geographic channel and other adventure series that are regularly watched in homes with cable television.
One such traveller is Anarghya Basu. A media professional working with a well-known ad agency in Mumbai, he is a mountaineer, camper and hiker to boot. "For my travel related to work I have enough five-star comfort and air travel. But for my holidays, I want it different. I keep everything necessary, including the provisions, with me. At times I hitch hike alone in a countryside while at other times I go with my group to trek at exotic locales like Pindari Glacier." Agrees biker and adventurer Gaurav Jani who has travelled across India on his bike. "The thrill of discovering something new, going to places people usually never go makes my holiday. It's not about comfort but the mental happiness and relaxation which make it worthwhile. After all, if you want comfort it's best to stay at home," he declares.
Keeping pace with this new kind of traveller, travel agencies have come out with new schemes and locales destined to thrill the tourists. Some of the popular activities include snorkelling and scuba diving in the Andaman and Nicober Islands. Here one can explore the underwater world and enjoying sea life to its fullest. The best time to go is December to April.
Or one could try paragliding at destinations like Kallahaiti (near Ooty) Virar (near Mumbai) Billing (Kangra valley) and other places. The paraglider is an inflated nonporous cloth wing which flies via openings in the leading edge in the wing. The pilot is suspended beneath the wing on a harness and has the control in his hands. The best time to try out paragliding is September to March and one spends about Rs 1,500 per day. Then there is parasailing which one can do even on Goa's famed beaches. The passenger is harnessed to a flat parachute which takes him to air from where he can enjoy vistas of the coastline or cliffs. One needs to spend Rs 400-Rs 700 for 3-5 minutes in air.
Skiing, the popular winter sport of Europe associated with highlife, is getting increasingly popular in India too. Now a Ford company is even going to start a private ski resort at the foothills of the Himalayas. Auli in Uttranchal has steep slopes as high as 9000 km and the best infrastructure. Manali and Rohtang Pass could be other destinations and the best time is December to March. One needs to spend around Rs 10,000 for a weeks sport and training.
Today, unlike in the past, the Indian traveller does not seem reluctant to spend money in order to enjoy these thrills. Explains psychologist Rina Basu Roy: "People today are mostly bored with the common things. They are forever craving for thrills and an escape from mundane work-loaded lifestyle. They have all the comforts they need at home. So the holiday becomes an ideal option for looking at the other side of life, experiencing nature."
Agrees trekker Soma Nath: "All of us are scared while trying out these sports however brave we might be. And only when you are scared and face near death almost that you appreciate what life is! After all, life is so short and you need to have all experiences in one life." (TWF)
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Customer satisfaction in hospitals

Arun Sharma

The hospital market has today changed from a sellers' market to a buyers' market, where the patient is all-important. Therefore to achieve patient satisfaction, the hospital has to develop itself technologically, as well as become more service-oriented.
It is essential for a hospital to reach out to its customers/Clients (patients), if it wants to survive the competition. This can be achieved only by building a bridge of trust between the hospital and the community, so that the community can crossover to the hospital. One needs to understand the fact that patients do not flock to a hospital just because its services are cheap, but because of its good name and good image.
Unlike customers of other service sectors who use the services provided to them of their own free will, and part with their money happily, the hospital customer is forced to be a customer because of his illness and parts with his money unhappily. The hospital therefore needs to take this difference into account while dealing with their patients.
The second differentiating factor is that the customer of the hospital, unlike other industries, gets a close look at all the rungs of the hospital. He gets a chance to interact with practically everybody from the receptionists, admission staff, doctors, nurses, ward boys, ayahs, ambulance, personnel, billing staff, among others.
A hospital's primary objectives are usually humanitarian, philosophical or regulatory and based on some perceived need. However, a problem may arise when what the patient 'needs' is different from what the patient 'wants'. For instance, what a patient needs from a hospital is reasonable good quality medical care. Yet market research over the past few years has shown that hospitalised patients want a variety of amenities not associated with their need for reasonable good quality medical care. They want smiling, empathetic nurses and staff, a wide selection of foods for their meals and a quick response to their calls.
Customer satisfaction
Customer satisfaction is a person's feeling of pleasure or disappointment resulting for comparing a product/service's perceived performance or outcome in relation to his or her expectations. As this definition makes clear, satisfaction is a function of perceived performance and expectations. If the performance falls short of expectations, the customer is dissatisfied. If the performance matches the expectations, the customer is satisfied. If the performance exceeds expectations, the customer is highly satisfied or delighted.
The need to achieve patient satisfaction has made hospitals realise the importance of healthcare marketing. Hospitals are therefore today making efforts to determine what healthcare customers need, tailoring their services to meet those needs and then attracting patients to use these services.
In all service industries, customer retention is a vital issue. The cost of customer retention can vary from a smile to an investment in a Customer Relationship Management (CRM) system.
Most administrators do not factor the intangible assets of the hospital. In the intangible assets, we must surely include a loyal patient in addition to the highly skilled nurses, technicians and consultants. Actually the lifetime value of a loyal patient: Customer Lifetime Value (CLV ) can be modelled on a mathematical basis. Since this subject is so important there has to be a customer relationship management officer who is recruited preferably from the hospitality industry. He should be on equal footing with the finance controller.
The story does not end here. Customers also bring in their relatives and friends because they act as our brand ambassadors. They also make donations and bequests. When did you last make an inventory of your intangible assets and do you have a profile of each patient which can be entered into a CRM programme?

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AIR POLLUTION

Ripu Daman Sharma

The impact of man upon the environment has existed ever since man himself walked on the planet earth.
Now a days the impact of man on this planet has proved to be detrimental on the environment. His mad rush towards industrialization, urbanization and modernization has contributed certain hazardous effects on our ecosystem. The human population explosion has resulted in the pollution of air, water and land along with povert and misery. Some global issues of great concern have also been originated from the same root, such as acid rains, ozone laer depletion and global warming.
Population explosion is the biggest challenge, which our country is facing as it has already crossed the limit as compare. The bulk percentage of the population is directly dependent on the natural resources for the basic needs of food fuel, shelter and fodder’s, as our number is growing our needs are also increasing, resulting in the over exploitation of the natural resources, the expense of which has produced certain serious imbalance to the environment.
IMPLICATIONS OF
AIR POLLUTION:
Air is the life-supporting component, which has been highly threatened due to human activities leading to its degradation. The air born problem, with increasing population density and industrial growth. It may arise due to presence of solid particles, liquid droplets or gases in the air in such concentrations, which can be injurious to biolife in the environment. Man made sources are the main causative agents behind environmental degradation. Industrialization, urbanization and technological advancements, while heading the nation on the path of progress, have also induced many physio-chemical changes in the quality of environment resulting in its degradation, which is proving detrimental to the health of man and its livestock.
EFFECTS OF HARMFUL
GASES
Carbon monoxide (CO) is one of the hazardous atmospheric pollutants People moving on the busy traffic roads and congested highways are usually affected by this notorious pollutant, specially drivers and traffic police men it adversely affects our respiratory system by reducing the oxygen carrying capacity of hemoglobin of blood by forming carbon hemoglobin.
Its effect on human health is more severe and fatal. Further it may cause breathing problems headache and irritation of mucous membrane. Its high and prolonged exposure may cause unconsciousness or even death. Compounds of sulfur and nitrogen have also caused certain injurious effects on the atmosphere. High concentration of sulfur dioxide in the air is not only dangerous to the health of man and animals but also detrimental to paper leather, bricks, metals, marbles etc. Constant exposure to SO2 may cause severe ling diseases like asthma, irritation of eyes and respiratory tract.
PHOTOCHEMICAL SMOG:
Nitric oxide is responsible for several photochemical reactions in the atmosphere and involves in the formation of severe secondary pollutants like PAN (Proxy acetyl nitrate) ozone gas etc. It has adverse effects on plants animals and human health causing eye irritation and reduction visibility it causes irritation of alveoli emphysema, anthrocosis, fibrosis and even lung cancer.
ACID RAIN
The oxides of sulfur and nitrogen released in form of wxhausts, react with precipitation in the atmosphere thus, resulting in the acid rain. The acid rain is an invisible threat and a burning issue for the environmentalists because of its implications. It acidifies the lakes and the fresh water reservoirs kills fishes and other aquatic life and thus affect the economy, soil by inducing acidity and changing the vegetation, threatening the food and freshwater supplies, damaging forests, endangering the wildlife and other sensitive crreatures, corroding structures and monuments and delustering metals.
ALKALINE RAIN
In a survey conducted in Calcutta, an alkalinity in the rainwater has been observed. This alkalinity in the water ranges from pH 7.01 to pH 8.33 from the months of April to September (Mukherjee and Ray, 1992). Suspended particles present in the ambient air such as carbonates and bio carbonates of calcium and magnesium had been surmised to be the reason behind this alkaline rain. Its effect on the biosphere is still not calculated and studies are needed to ascertain its effects on life forms, buildings and the biotic environment.
OZONE LAYER DEPLETION:
Chlorofluor carbons (CFCs) are the chlorinated gases, which are released from the refrigerators, air conditioners, cleaning solvents, aerosol propellants etc, in huge quantities are imposing an ultimate threat on the ozone layer. This ozone layer is present in the stratosphere (12-50 km above the earth surface) and acts as a protective shield (also termed the ozone umbrella) against harmful radiation, such as ultraviolet rays along with cosmic rays and gamma rays. The exposure of this radiation to human beings may cause a significant rise in the occurrence of skin cancer along with other skin diseases and eye damage. It is also harmful to several biological species. It is estimated that each 1 per cent decline of ozone may cause 4-6 per cent increase in certain kinds of skin cancer.
The use of eco-friendly alternatives and substitutes against these notorious CFCs has already been started. Hydro-fluoro-carbons are the best alternatives for the harmful CFCs.
The eco-friendly refrigerator and air conditioner had been experimentally developed, based on LPG (Luiquified Pertroleum Gas), in place of CFCs by a research team of Thermal Science Division, Department of Mechanical Engineering, Anna University, Chennai.
GLOBAL WARMING:
Due to its increased concentration of carbon dioxide along with other green house gases (such as CH4, CFCs, SO2 and Nox) a thick layer of gases is formed which prevents the re-radiation of heat from the earth surface culminating in a rise in mean global temperature. This is referred to as global warming or green house effect (Mjumdar 1999) It can lead to significant and unpredictable changes in global climate which affects life forms including the mankind in various ways. The global warming can uplift the sea. The global warming can lift the sea level due to the melting of ice caps and glaciers which may cause high risk of flooding associated with fiercer storms and hurricanes thus resulting in the loss of lives land biodiversity, epidemics and the poverty. The agricultural zones are expected to be severely affected by the calamity which are in low lying lands along the sea cost. This rise in temperature also triggers widespread alteration in rainfall pattern. Due to which some regions would see dramatic increase in rainfall other may even lose their present vegetation because of drought. This change and imbalance in climate and vegetation may adversely affect the biodiversity on land.
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Free will and fate are not two but one

Lt Col R K Langar

Free will and fate are called two legs one walks on. They are also referred as two wheels of a cart where both play their part in its movement. Man is caught between free will and fate and it would be fatal not to recognise one or the other. Free will relates to our exercise of will while performing actions in the present life whereas fate is the sum total of the effect of past actions of our previous lives which influence our present life. Exercise of free will in relation to our past actions becomes our fate in the present life as per the law of karma which states that each one of us is an effect of which our past has been the cause. Results of our past actions can be good which made us happy in the present life whereas result of bad action of the past can cause us suffering. In a broader sense we can say that free will and fate are not two but one as both are grounded on exercise of free will.
Even though fate or destiny plays some part in our present life human life is not mathematically predestined. Human beings are endowed with free will and it should be employed righteously and purposefully for our self evolution. That we have a free will is endorsed by a single verse of Bhagavad Gita. At the end of His discourse Lord Krishna tells Arjuna to reflect on what he has said and act as he likes. If everything in life was predestined then God would not have told Arjuna to act as he thinks what is right. Fate or destiny is usually described by an average mind as whatever has to happen will happen and man can do nothing to change the course of events which are destined for him as Fate. This thinking is not rational. In life people do take up challenges and fight them way out to obtain favourable results. Once we accept that every thing in life is dictated by fate we close all door of our progress. Not only that we adopt the path of least resistance and wait for things to happen rather than we ourselves make things happen. The best is to utilize the obstacles presented to us as fate as an opportunity to put in sustained effort to get over them. Obstacles presented as fate should be recognised, dealt with and defeated by the power of our self effort. Self effort is another name of God’s grace which goes well with the adage that God helps those who help themselves.
People who are inclined to believe in free will are always gainers as they are prepared to act and not give up. The ill effects of the sins of the past does not dishearten those who believe in free will as they act positively to neutralize these ill effects. They know that self effort and good deeds of their present life shall erase the ill effects of past deeds as milk poured in black tea neutalizes its blackness. They accept the law of karma or the rule of cause and effect in totality. Sri Aurobindo says in one of his writings that we are our fate through our action. Our other saints and sages have always relied on the self effort of present life for creating our fate through our actions. Lord Krishna says in the Gita that man should stand up and fight thereby meaning exertion and not submitting to fate. Sage Vashishta while instructing Lord Rama says that fate or the effects of our past deeds is like a child and our self effort of the present life is like a youth. And in the fight between youth and child youth shall always be the winner. This conveys that the fate will lose its sting when confronted with the self effort. In Mahabharta Bhisma conveys the same idea when he says that exertion is greater than destiny.
At an average state of consciousness man should not set his mind on fate otherwise one would lose interest in life. As our level of consciousness improves then we realize the part played by fate or unknown had in our life. Inter connectedness between free will and fate is explained in the Gita which states that there are five causes for the accomplishment of all work. Out of these four causes - the seat of action, the agent, various senses and manifold efforts - are under human control. But the fifth cause which is called unseen force of past Karma, fate or Daivam (presiding divinity) is outside man’s control. The non human factor’s part in our action is evident when despite our best effort we do not obtain desired results for our actions.
Can the effect of bad karmas be reduced or oblitrated. When man surrenders to God, renounces the fruit of his actions and offers them to God then no fate operates for him. When man rises towards perfection, then his free will merges with the divine will. Then God works through him as he has surrendered before God. As Maharishi Ramana says what would fate do if you have surrendered to God. Even if everything happens as per God will yet man must work because God expresses. His will through man’s actions. Then man’s will is God will and man’s will vibrates in harmony will infinite when man is at a higher level of evolution. Then man does not propose but God purposes and God disposes.

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