Dr Jitendra presents awards to Ministries for outstanding handling of public grievances

Dr Jitendra Singh presenting certificate to representative of Union Ministry awarded for outstanding handling of public grievances at New Delhi on Tuesday.

Excelsior Correspondent

NEW DELHI, Jan 8 : Union Minister of State (Independent Charge) Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh today presented award of certificate to the Union Ministries with outstanding record in handling public grievances.
The practice of giving such awards was started by the present Government three years back and today’s awards were given to Ministries/Departments which were found to have done outstanding work in handling public grievances on PG portal during the last quarter, as per the prescribed criteria.
The Ministries/Departments, which received the award today in three different groups, included the Ministry of Textile, Department of Investment and Unique Identification Authority of India.
Speaking on the occasion, Dr Jitendra Singh disclosed that an exclusive grievance redressal service on twitter, called “Twitter Sewa”, has been started by DARPG in the Ministry of Personnel. This real – time “Twitter Sewa”, he said, enables DARPG to reach common public and various stakeholders for facilitating instant grievances response as well as other issues of importance related to the Department.
Dr Jitendra Singh said, the number of grievances received has increased over eight times in the last four years, from two lakh per year to 16 lakh per year, which only shows the increasing faith of public in the Modi Government and the confidence in a prompt grievance disposal . The emphasis of the Government, he said, has been on transparency, accountability and citizen – centricity. The evidence of this is visible in the form of current grievance disposal rate in the Ministry of Personnel, which has gone upto 90 percent as an average and during certain weeks almost 100 percent, he added.
Dr Jitendra Singh said the Department of Administrative Reforms and Public Grievances has started an experiment of randomly calling up complainants on telephone to assess the level of satisfaction and obtain their inputs. The Minister disclosed that he himself also makes such random calls from time to time.
Putting across an innovative idea, Dr Jitendra Singh said, the inputs received from the complainants and their grievances are being professionally worked out as research source material to plan further administrative reforms. For this purpose, he said, published material in the form of book, as well as a coffee table book are planned.
However, Dr Jitendra Singh said, the public also needs to be educated that timely grievance disposal does not necessarily mean fulfilling individual’s aspiration which may sometime be subjective or illogic.

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