Disposal of Public Grievances

Sir,
This refers to the news items captioned “23597 grievances disposed of during Governor’s rule” carried by DE dated 7.10.2018. Going to the end results of these grievances for which the victims of Sarkari apathy approached the Governor’s Grievances Cell, final disposal of such grievances by the concerned authorities, as my personal experience is, very disquieting. If the recipients of applications/complaints from the Governor’s Grievances Cell are made to know that they have to take the needful action within specific time and that they have to be accountable for these applications/ complaints, the final disposal by the concerned Government functionaries is likely to improve. In the words of Franklin Knight “A public office is not a job, it is an opportunity to do something for the public.” The class of Government functionaries who follow this maxim could be considered to function as monitoring authorities in matters relanting to the disposal of Public Grievances.
S K Rekhi
825- A, Gandhi Nagar

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